Customer Service Representative jobs in United Arab Emirates

Our mission is to develop Merchant Partnerships across digital industry verticals such as eCommerce, Telcos, GIG economy, etc. The team engages across multiple functions within the Visa organization to bring the very best of Visa’s expertise and assets to our clients - earning well-qualified wins to drive revenue growth while building trust and growing engagement and satisfaction among teammates, partners, and clients.

At Visa, we are passionate about making a difference. We lead the way in disrupting fraud from multiple vectors, and we are expanding our Value-Added Services team with a Sales Manager, focused on Featurespace, based in Dubai with primary responsibility for GCC market, and local region.

You will be responsible for the defining and executing sales strategy; communicating products value to clients, demonstrating how Visa Products (Featurespace) Adaptive Behavioural Analytics, real-time transaction scoring, and advanced machine learning models help financial institutions detect and prevent fraud with greater precision and lower false positives.

TheSalespersonhas primary ownership and accountability for bringing Featurespace, a Visa Solution, to market by helping grow our footprint, making the region and the world a safer place to transact. Additionally, coaching and assisting account executives win new business using subject matter expertise and thought leadership in the fraud domain.

The right candidate must possess technical and functional understanding of payment systems, core products, protocols and frameworks, and this has to balance with business acumen and commercial instincts. Experience with risk and fraud management is an advantage.

This role demands a proactive approach, robust sales skills, and the ability to engage with clients consultatively to understand their strategies, priorities, and to support their needs. The candidate must also have strong coordination and project management skills to be able to deliver on large cross-functional projects working with colleagues and partners across multiple geographies and time zones.

Responsibilities and activities

• Owner of the Featurespace engagement for the GCC and local region. Delivering complex solutions for clients and supporting delivery of related Visa scorecard targets.
• Primary responsibility is the GCC and local markets.
• Identify strategic opportunities for Featurespace capabilities through a strong understanding of various Client business needs, leveraging Visa solutions across multiple platforms.
• Work hand-in-hand with colleagues from other functional areas the role holder must be a catalyst for the development of existing and new solutions.
• Thought leadership with internal and external stake holders including participation in industry events, regulator and government engagement to formulate strategy to drive regulation change where needed.
• Partner with Account Executives to develop and execute account strategies, objectives and plans to increase revenue and market share for strategic Financial and non-financial accounts.
• Utilize a data-driven approach, providing factual and analytical support in argumentation.
• Understand market environment and provide inputs into country strategies and account plans.
• Track competition activity and continually be focused on ensuring that Visa’s and Featurespace’s products and solutions deployed in the market meet all relevant consumer and merchant payment needs.
• Foster in-depth and productive relationships at all levels with the clients and the Visa organization.

Basic Qualifications:

• 12 or more years of relevant work experience with a bachelor's degree or at least 10 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 5 years of work experience with a PhD.

Preferred Qualifications:

• 15 or more years of relevant work experience with a bachelor's degree or at least 12 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 9+ years of work experience with a PhD.
• Bachelor's degree in business, Information Systems, Computer Science, or a related technical discipline.

Required experience:

• Strong sales skills to drive revenue growth and build lasting client relationships.
• Fluent English written and verbal skills.
• Experience in the payments, mobile, software or technology services required, preferably in the banking or financial industry.
• Experience in risk and, or fraud management.
• Understanding of card products, digital payments and payment technologies, with fraud prevention experience being highly advantageous
• Experience with new product development and ability to translate client needs into product requirements, developing product pricing and positioning strategies.
• Demonstrated track record of planning, managing and delivering on complex cross functional projects from conceptualization to launch.
• Proven ability to develop and execute go-to-market strategies for products.
• Strong ability to analyze complex data and information, develop insights, and create impactful narratives.
• Ability to quickly assimilate and apply new solutions and application knowledge.
• Data-driven problem-solving skills and a hands-on approach to work.
• Strategic thinking and thought leadership.
• Ability to work within a complex and often ambiguous environment, and to influence senior management and other relevant parties.
• Executive presence, strong written and oral communication-including large-group presentations.

• Flexible working hours are expected as the candidate would need to attend/organize calls with other time zones including other markets in CISSSEE/Middle East/Africa as well as with global team in San Francisco
• Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.