Multi Property Sales Executive - Leisure Travel

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality chain in Abu Dhabi seeks a guest service specialist to resolve guest issues and maximize loyalty while promoting brand image. Candidates must possess a high school diploma and at least 2 years of relevant experience, preferably in a 5-star luxury resort. The role involves processing reservations and training employees to meet service standards. Strong communication and sales skills are essential for success in this dynamic environment.

Qualifications

• At least 2 years of related work experience.
• Candidate with previous experience in 5-star luxury resorts.
• Additional EU language skills are preferred.

Responsibilities

• Resolve guest calls, requests or problems.
• Maximize revenue while maintaining guest loyalty.
• Promote brand image and process reservation requests.
• Train and motivate employees, ensuring company standards.

Skills

Sales techniques

Customer service

Communication skills

Relationship building

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Contact appropriate individual or department (e.g., Sales Data Administration Accounting) as necessary to resolve guest calls, requests or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott including upselling. Determine and give complimentary gifts to guests as recognition of their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes and cancellations received by phone, fax or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer and process all guest calls, requests, questions or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: None.
• License or Certification: None.
• Candidate with previous experience in 5-star luxury resorts in leisure/FIT sales and preferably with market knowledge and additional EU language skills are required.

Required Experience: IC

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people‑first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.