Luxury Guest Relations Supervisor - VIP Experience Lead

Minor International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Guest Relations Supervisor to oversee the guest relations team and ensure exceptional service. The ideal candidate will have a Bachelor's degree in Hospitality Management and at least 3 years of experience. Strong leadership and communication skills are essential for this full-time role. Applicants should be able to handle guest inquiries and enhance loyalty through personalized services.

Qualifications

• Minimum 3 years experience in guest relations or front office operations.
• At least 1 year in a supervisory role.
• Proven track record in luxury hospitality.

Responsibilities

• Supervise and mentor the guest relations team.
• Develop strategies to enhance guest satisfaction.
• Handle guest needs and manage complex issues.

Skills

Customer service excellence

Leadership

Problem-solving

Interpersonal communication

Education

Bachelor's degree in Hospitality Management

Tools

Opera

Job description

A leading hospitality company in Dubai is seeking a Guest Relations Supervisor to oversee the guest relations team and ensure exceptional service. The ideal candidate will have a Bachelor's degree in Hospitality Management and at least 3 years of experience. Strong leadership and communication skills are essential for this full-time role. Applicants should be able to handle guest inquiries and enhance loyalty through personalized services.