Luxury Front Office Personal Assistant Supervisor

Hilton Worldwide, Inc.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Personal Assistant Supervisor to oversee the Personal Assistance section. Responsible for managing a team to ensure exceptional guest service, training staff, and handling guest inquiries. The ideal candidate has extensive experience in hotel operations and excellent communication skills. Join a renowned hospitality brand that prioritizes guest satisfaction and luxury service.

Qualifications

• Experience in managing and training Telephone Operators.
• Excellent communication skills and professional demeanor.
• Ability to handle emergencies and guest concerns.

Responsibilities

• Oversee Personal Assistance team performance.
• Conduct training sessions for new team members.
• Generate reports on call volume and service levels.

Skills

Customer service

Leadership

Communication

Problem-solving

Organizational skills

Education

3–5 years in luxury hotel or customer service

1–2 years in supervisory role

Tools

Opera PMS

Multi-line switchboards

Job description

A luxury hotel in Dubai is seeking a Personal Assistant Supervisor to oversee the Personal Assistance section. Responsible for managing a team to ensure exceptional guest service, training staff, and handling guest inquiries. The ideal candidate has extensive experience in hotel operations and excellent communication skills. Join a renowned hospitality brand that prioritizes guest satisfaction and luxury service.