Arabic Owner Services Team Lead – Hospitality & Escalations

Wyndham Hotels & Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality company is seeking a native Arabic-speaking Team Leader for their Owner Services team in Dubai. This role involves leadership and enhancing service quality for Arabic-speaking members, requiring strong management skills and cultural awareness. Candidates should have experience in hospitality or call centers and flexibility to work weekends. The position offers rewards like professional development funding and discounted hotel stays.

Benefits

Professional development funding

Discounted hotel stays

Subsidised private health cover

Birthday Leave

Qualifications

• 35 years experience in team leadership preferably in call centers or hospitality.
• Proven ability to manage service teams and resolve complex customer issues.
• Flexibility to work weekends and holidays.

Responsibilities

• Lead a team of Arabic Owner Services Consultants.
• Deliver culturally aware service to Arabic-speaking members.
• Personally handle escalated cases and retention efforts.
• Train and performance-manage team members.

Skills

Native Arabic speaker

Strong English communication skills

Team leadership

Cultural awareness of Middle Eastern markets

Problem-solving

Job description

A global hospitality company is seeking a native Arabic-speaking Team Leader for their Owner Services team in Dubai. This role involves leadership and enhancing service quality for Arabic-speaking members, requiring strong management skills and cultural awareness. Candidates should have experience in hospitality or call centers and flexibility to work weekends. The position offers rewards like professional development funding and discounted hotel stays.