Customer Relationship Manager jobs in United Arab Emirates

Job Description - Sales Manager - Leisure & MICE | Waldorf Astoria Dubai Palm Jumeirah (HOT0BYET)

Sales Manager – Leisure & MICE is responsible for driving revenue growth by developing and managing key accounts in the Leisure and MICE (Meetings, Incentives, Conferences, and Events) segments. This role involves identifying new business opportunities, building strong client relationships, and ensuring the successful execution of sales strategies in line with the hotel’s luxury standards.

Waldorf Astoria The Palm Palm Jumeirah Road Crecent East Dubai Aa01

• Proactively source and secure new business in the Leisure and MICE segments.
• Develop and maintain relationships with key travel agencies, tour operators, corporate clients, event planners and destination management companies.
• Conduct sales calls, client meetings, site inspections, and hotel presentations to generate new business.
• Represent the hotel at industry trade shows, networking events, and roadshows to increase brand awareness and market share.
• Negotiate and finalize contracts with clients while ensuring profitability and alignment with hotel revenue strategies.
• Build and nurture strong, long-term client relationships to ensure repeat business.
• Provide personalized service and seamless communication to enhance guest satisfaction and loyalty.
• Work closely with internal departments such as Events, Revenue and Operations to ensure smooth execution of group bookings and events.
• Monitor competitor activities and market trends to adjust sales strategies accordingly.
• Collaborate with the Revenue Management team to implement optimal pricing and yield strategies.
• Achieve and exceed sales targets through proactive prospecting and strategic account management.
• Prepare sales reports, forecasts, and market analysis to support strategic decision-making.

• Minimum 3-5 years of experience in sales within a high-end or luxury hotel, resort, or destination management company, specializing in Leisure and MICE segments.
• Proven track record of achieving and exceeding sales targets, with a focus on developing and maintaining high-value client relationships.
• In-depth understanding of the Leisure and MICE markets, including key travel agencies, tour operators, corporate clients, and event planners, both locally and internationally.
• Strong knowledge of market trends, competitive landscape, and sales strategies specific to luxury hospitality and event management.
• Exceptional organizational and project management skills, with the ability to coordinate multiple high-profile accounts and events simultaneously.
• Strategic thinker with creativity and an innovative approach to sales, client engagement, and partnership development.
• Formal training or certifications in Sales, Hospitality Management, or a related field are an advantage.
• Formal sales training or equivalent certifications.
• Exceptional leadership and organizational skills.
• Strong creativity and passion for service innovation.
• Ability to manage stress in a high-pressure environment.
• Excellent communication and interpersonal skills.
• Keen eye for detail and commitment to quality.

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!