Banking Contact Center Agent - Customer Care & Resolution

United Arab Bank; Sharjah; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading bank in the UAE is seeking a Customer Support Representative responsible for managing inbound and outbound interactions, providing product and service information, and ensuring excellent customer care. Candidates should possess a Bachelor's degree and have at least one year of experience in a customer support role. Strong communication skills and familiarity with CRM systems are necessary.

Qualifications

• Minimum one year of experience in a customer support role.
• Familiarity with CRM systems and practices.
• Ability to manage customer interactions effectively.

Responsibilities

• Answer inbound and make outbound customer interactions.
• Provide customers with product and service information.
• Ensure customers' queries are answered with aim of first time resolution.
• Handle customer inquiries across different platforms.

Skills

Strong phone and verbal communication skills

Active listening

Customer focus

Adaptability to different personality types

Education

Bachelor's degree

Tools

CRM systems

Job description

A leading bank in the UAE is seeking a Customer Support Representative responsible for managing inbound and outbound interactions, providing product and service information, and ensuring excellent customer care. Candidates should possess a Bachelor's degree and have at least one year of experience in a customer support role. Strong communication skills and familiarity with CRM systems are necessary.