Waiter/ Waitress (Executive Lounge)

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is seeking an Executive Lounge Host to provide exceptional service to executive Guests. You will be responsible for welcoming Guests, handling check-ins and check-outs, and ensuring amenities are maintained to high standards. This role demands a professional demeanor and knowledge of local attractions. Ideal candidates will demonstrate strong communication skills and a commitment to guest satisfaction. Join our team to contribute to an unforgettable guest experience.

Qualifications

• Professional manner with an emphasis on hospitality and Guest service.
• Ability to respond efficiently to enquiries and complaints.
• Knowledge of external locations and attractions.

Responsibilities

• Welcome executive Guests on arrival and assist them during their stay.
• Process accurately check-ins and check-outs.
• Ensure Guest supplies and amenities are replenished to standards.
• Stay current with all hotel services and special requests.
• Comply with hotel security and health regulations.

Job description

EOE/AA/Disabled/Veterans

An Executive Lounge Host comforts executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.

What will I be doing

As an Executive Lounge Host you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Host contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
• Process accurately checkins and checkout
• Ensure that all Guest supplies and amenities are offered and replenished to the required standards
• Stay current with all hotel services as well as VIP requests and special events
• Demonstrate a knowledge of external locations attractions and landmarks in the vicinity
• Project a professional manner with an emphasis on hospitality and Guest service
• Comply with Hotel security fire regulations and all health and safety legislation
• Execute tasks as instructed by the Executive Lounge Supervisor or Manager
• Serve your role and Team in an environmentallyconscience manner