Waiter/Waitress

Jebel Ali International Hotels L.L.C; Hatta; On-site; AED 60,000 - 120,000; Full time

Job summary

A hotel and resort company in Dubai is seeking a dedicated individual to provide quality food and beverage service. The candidate will be responsible for ensuring adherence to quality standards, greeting guests, taking orders, and ensuring customer satisfaction. The ideal applicant will have at least one year of experience in a similar role and knowledge of food and beverage service standards.

Qualifications

• At least one year experience in a similar role.
• Basic knowledge of non-alcoholic and alcoholic beverages.
• Knowledge in food and beverage service standards.

Responsibilities

• Provide quality food and beverage service.
• Ensure adherence to quality standards.
• Greet the guests and present menus.
• Take and enter orders into the POS system.
• Refill customer drink orders.

Skills

Food and Beverage Service

Upselling

Customer Satisfaction

Cashiering

HACCP Knowledge

Food Hygiene Knowledge

Education

High School or equivalent

Vocational Diploma or certificate

Tools

POS System

Job description

Job Summary

To provide quality food and beverage service that is consistent with the SBU’s SOP at all times.

Duties and Responsibilities

• Ensure that all colleagues’ activities adhere to and support the JA Resorts & Hotels Quality Standards.
• Provide a link between kitchen and service areas.
• Provide table and/or counter service of all menu items.
• Provide table and/or counter service of alcoholic / non‑alcoholic beverages.
• Update food and beverage knowledge required to carry out duties
• Consistently monitor quality of food and beverage being served, and report to the supervisor or assistant outlet manager.
• Perform all assigned duties efficiently; technically correctly, following LQA (Link Quality Analysis), Standard Operating Procedures and Company Policy.
• Be aware and follow HACCP Procedures and Fire Safety Procedures.
• Follow and complete assigned tasks on time.
• Arrange necessary mise‑en‑place and side stations accurately to run operation smoothly.
• Be aware of the reservations in the assigned section.
• Greet the guest and present the menus according to the SOP (if applicable).
• Take the food and beverage order from the guest using up‑selling skills (if applicable).
• Know all the drinks prices, cocktail, shooter, wine and champagne lists.
• Enter all food and beverage orders into the POS system and ensure that customer orders are assembled properly in kitchen and the bar.
• Serve drinks and food according to the guest orders.
• Verify that customers are satisfied with their orders and if not take immediate actions to resolve the problems.
• Refilling customer drink orders throughout the meal.
• Clear all the chinaware and glassware when guest finished their meals and drinks.
• After guest left reset the tables for next diners immediately.

Experience and Skills

• High School or equivalent.
• Vocational Diploma or certificate.
• HACCP – BASIC
• Food Hygiene – BASIC
• Minimum one year experience in similar role and property rating.
  
• Basic knowledge and experience of non‑alcoholic and alcoholic beverages.
• Knowledgeable in food and beverage service standards.
• Experience and knowledge in upselling.
• Knowledge of cashiering procedures. Knowledge how to use POS.