Visitor Services Training and Excellence Manager BLR WORLD

BLR WORLD; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A talent consultancy firm in Abu Dhabi is seeking a Visitor Services Training and Excellence Manager to develop and deliver training for the Visitor Services team. The ideal candidate will have experience in a cultural or hospitality environment, strong IT skills, and fluency in both Arabic and English. This role involves managing training schedules and resources, as well as monitoring training outcomes to enhance visitor interactions. Join a dynamic team committed to excellence in guest experience.

Qualifications

• Min 3 years experience in training delivery for large groups.
• Experience in a supervisory or management role in cultural settings.
• Ability to quickly learn new software.

Responsibilities

• Manage training schedule for Visitor Services team.
• Devise contents and structure for training sessions.
• Monitor staff training records and follow up on certifications.
• Analyze and report on customer satisfaction and training outcomes.
• Coordinate resources for training sessions.

Skills

Training delivery

Supervisory experience in cultural environment

Strong IT skills

Fluent in Arabic

Fluent in English

Education

Degree in tourism, art history, or related field

Job description

JOB DESCRIPTION

Visitor Services Training and Excellence Manager Zayed National Museum

About BLR WORLD

BLR WORLD is an awardwinning talent consultancy for the culture entertainment and events sectors enabling organisations to plan staff and operate unique permanent and temporary visitor experiences with the very best people.

Our core services are HR Consultancy Recruitment Training and Operations. We find brilliant people create high performing teams design environments and training to help them thrive then manage them seamlessly on the ground. The result Oneofakind experiences delivered by energised and enthusiastic teams exceeding the highest standards.

About the role

BLR WORLD is hiring a Visitor Services Training and Excellence Manager for composing content scheduling and delivering training to the Visitor Services team and to staff who will interact with the visitors. The training programme will begin with induction but we aim to have daily bitesize sessions and ongoing training to keep staff engaged continuously developing up to date and positive.

Key Responsibilities

• Manage the training schedule for the Visitor Services team which will need to work around operational requirements.
• Devise training subjects content and session structures.
• Monitor staff training records to ensure that mandatory training and certification is up to date.
• Report on training outcomes and budget.
• Organise the necessary resources for training sessions including room and resource booking.
• Manage guest speakers/trainers.
• Request and coordinate training sessions from other departments.
• Work with the VS Section Head to develop the ongoing training strategy.
• Analyse and report on customer satisfaction using findings to develop strategies for improvement.
• Cover other VS positions when required.
• Any other duties in line with the roles function as requested by the VS Section Head

Required Experience

• Experience of working in a cultural environment in a supervisory or management position
• Minimum 3yrs experience of composing and delivering training to large groups in a cultural hospitality or customer facing environment.
• Strong IT skills and the ability to pick up new software quickly
• Fluent Arabic and English written and spoken

Preferred Experience

• Additional languages is an advantage
• Experience of working in a museum or tourist attraction

Required Education / Qualifications

• Degreelevel in a relevant subject e.g. tourism art history museum studies arts administration hospitality training education