VIP Guest Experience Lead

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Dubai seeks a Guest Experience Manager to oversee VIP Guest needs and ensure exceptional experiences. Responsibilities include managing first impressions, handling complaints, and working closely with other departments. Candidates should have previous managerial experience, strong leadership skills, and commitment to high customer service standards. The role requires a passion for enhancing guest experiences and maintaining strong communication across all hotel areas.

Qualifications

• Previous managerial experience in a customer service function.
• Ability to listen and respond to demanding Guest needs.
• Excellent leadership and communication skills.

Responsibilities

• Manage needs of VIP Guests and inform other Team Members.
• Serve as the point of contact for VIP Guests.
• Seek feedback from customers and resolve complaints.

Skills

Customer service

Leadership

Communication skills

Problem-solving

Job description

A luxury hotel in Dubai seeks a Guest Experience Manager to oversee VIP Guest needs and ensure exceptional experiences. Responsibilities include managing first impressions, handling complaints, and working closely with other departments. Candidates should have previous managerial experience, strong leadership skills, and commitment to high customer service standards. The role requires a passion for enhancing guest experiences and maintaining strong communication across all hotel areas.