Telephone Operator

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai is seeking a Telephone Operator. The successful candidate will manage guest communications via telephone, ensuring convenience and satisfaction. Ideal applicants should possess a high school diploma and exhibit excellent communication and organizational skills, thriving in a bustling environment.

Qualifications

• Excellent verbal and written communication skills required.
• Ability to cope with the pressures of a very busy environment.
• Strong organizational skills and ability to find solutions.

Responsibilities

• Ensure proper functioning of telephone equipment.
• Handle guest complaints and phone calls.
• Report telephone defects to the technical department.

Skills

Communication

Organizational Skills

Problem Solving

Education

High School Diploma or equivalent

Job description

• Ensure proper functioning of telephone equipment in the hotel at all times and to implement correct telephone operating procedures
• Handle any guest complaints and/or remarks; provides a response as soon as possible
• Handle phone calls and forward any messages received for the guest.
• Record and give wakeup calls
• Report all telephone defects to the technical department
• If electronic system is down to record allchargeable calls and post them on the guests invoice
• Utilizes correct process and procedure when you handling the confidential guest information
• Take down and relay messages.

Qualifications :

• High school Diploma or equivalent.
• Excellent communication skills both written and verbal required
• Excellent organizations skills and ability to find solutions
• Able to cope with the pressures of a very busy environment

Remote Work :

No

Employment Type :

Fulltime