Team Leader

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in Abu Dhabi seeks a Team Leader (RSS)-PF to manage a team, ensuring adherence to policies and developing business strategies. You will be responsible for driving success and increasing market visibility while supporting team members to achieve their goals. Ideal candidates will have strong leadership skills and familiarity with core banking systems. This role offers an opportunity for career advancement in a dynamic environment.

Qualifications

• Proven experience in leading teams effectively and managing overall responsibilities.
• Strong strategic thinking and planning skills to drive business growth.
• Ability to manage customer relationships and handle complaints effectively.

Responsibilities

• Manage the team to ensure targets are met and policies are adhered to.
• Develop and implement business strategies for growth.
• Conduct annual appraisals and recognize team performance.

Skills

Leadership

Team management

Business strategy development

Tools

Core Banking Systems

Email systems

Job description

Description

Role: Team Leader (RSS)-PF
Location: Abu Dhabi
Role Purpose:

Key Accountabilities

• Managing a Team and ensuring that overall responsibilities are achieved while projecting the warm image of ADIB and increasing the bank's visibility in the financial market.
• Developing new strategies for the business for the respective area and building suitable plans to increase the business.

Main Responsibilities

• To ensure that the set targets are met/exceeded on time.
• Ensure the team fully adheres to ADIB policy and procedure in day‑to‑day business management.
• Ensure an adequate leave plan for the team and effective execution of the same.

Daily/Weekly Responsibilities

• Ensure business proposals/bookings are under ADIB policy and procedure with Sharia compliance.
• Monitor day‑to‑day activities of IFEs and ensure appropriate business management/control is in place.
• Coach the team on date‑to‑date business activities to achieve monthly goals.
• Review and recommend standard credit applications and ensure authenticity of critical documents (MRF identification documents, bank statements, etc.).
• Update the lead status on time; please ensure status update before leaving your desk for the day.
• Ensure daily attendance is recorded; if regular absenteeism occurs, elevate the issue to SM.
• Ensure disbursement files are in order prior to forwarding the file to RFO; cross‑check customers’ original documents against copies. Files must be sent to RFO immediately or within the next working day.
• Ensure proper handover of all customer‑related files/documents prior to staff leave or event of resignation/termination, and arrange proper follow‑up/closing of each case.
• Handle customer complaints directly; IFEs should not handle complaints at any point.
• Ensure all IFEs are aware of ADIB product policies and promotions and keep them updated on changes.
• Open business channels for IFEs by visiting potential employers/high‑net‑worth customers and introduce them to IFEs.

Monthly Responsibilities

• Motivate high achievers by recognizing them in team meetings and provide opportunities for other staff to secure top positions by creating healthy inter‑team competition.
• Recognize staff training requirements while evaluating their monthly performance.
• Arrange IFE training/coaching based on recognized areas of weakness and maintain a track; if hopeless, elevate to SM.
• Recommend disciplinary action for those showing no improvement.
• Support SM on Al Khair STL/Settlement/Clearance/STL based on calls.
• Visit two ministries/departments/listed companies and provide a business visit report to SM.

Annual Responsibilities

• Conduct annual appraisal and recommend staff recognition.

Specialist Skills / Technical Knowledge Required for this role

• Familiarity with Core Banking and Application sourcing systems
• Outlook/Email/HR system exposure