Talent Acquisition & Onboarding Service Lead

Dubai Holding; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading investment company in the UAE seeks a Manager for Talent Acquisition and Onboarding services. This role involves managing the end-to-end process, ensuring top-quality service delivery, and fostering strong client relationships. The ideal candidate will have a Bachelor’s degree and experience in service management. The position emphasizes continuous improvement and collaboration within teams to drive operational success. The company offers a comprehensive benefits package within a dynamic work environment.

Benefits

Competitive compensation

Career development opportunities

Collaborative work environment

Qualifications

• Experience in service management, talent acquisition, onboarding or shared services.
• Strong understanding of SLAs, SOPs, governance and incident management.
• Hands-on experience with Root Cause Analysis and process improvement.

Responsibilities

• Act as the primary escalation point for client service issues.
• Ensure consistent adherence to agreed Service Level Agreements (SLAs).
• Analyze service delivery and operational performance data.

Skills

Client management

Service delivery management

Data analysis

Team leadership

Stakeholder management

Problem-solving

Education

Bachelor’s degree in Business, HR, Operations or related discipline

Job description

A leading investment company in the UAE seeks a Manager for Talent Acquisition and Onboarding services. This role involves managing the end-to-end process, ensuring top-quality service delivery, and fostering strong client relationships. The ideal candidate will have a Bachelor’s degree and experience in service management. The position emphasizes continuous improvement and collaboration within teams to drive operational success. The company offers a comprehensive benefits package within a dynamic work environment.