Supervisor - Local Shops

Delivery Hero; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading grocery fulfillment company in Dubai seeks a Supervisor to lead a team and oversee order fulfillment operations. The ideal candidate has over 5 years of experience in managing teams within grocery stores and is skilled in data-driven decision-making. Strong communication and organizational skills are essential as you will coordinate with customer care and ensure compliance with operational metrics. A UAE driving license is required.

Qualifications

• 5+ years of experience in order fulfillment and management of pickers.
• 2+ years experience in grocery operations.
• Strong organizational and multitasking skills.

Responsibilities

• Lead and manage a team of grocery store supervisors.
• Supervise in-store grocery order fulfillment processes.
• Ensure adherence to food handling SOPs.

Skills

Order fulfillment management

Team management

Data-driven decision making

Communication skills

Interpersonal skills

Problem-solving

Tools

Excel

Google Sheets

Job description

Role Summary/overview

• Lead and manage a team of 1520 grocery store supervisors across a geographical area.

• Supervise performance of instore grocery order fulfillment process pick pack and handover to riders.

• Ensure strict adherence to food handling and packing SOPs.

• Ensure bestinclass operational metrics order preparation time picker utilization item replacement compliance and item out of stock etc. while ensuring customer experience is not compromised.

• Develop store specific processes/workflows where required to ensure efficient store operations.

• Handle realtime coordination with customer care and rider teams to ensure orders are dispatched on time and resolve customer complaints if any.

• Work closely with 3PLs picker recruitment training and performance management.

• Manage rostering of pickers and store supervisors to ensure shift coverage and efficient operations.

• Manage performance coach and train store supervisors.

What did we order

• 57 years previous job experience in order fulfillment and management of pickers.

• 23 years experience of order fulfillment operations in grocery stores.

• Data driven decision making Is comfortable with Excel/Google sheet and dashboards.

• Basic food handling experience.

• Has managed a large team of pickers before.

• Well organized able to multitask and work in a fastpaced environment.

• Open minded; continually seeks to find new and creative ways to accomplish tasks.

• Excellent verbal and written communication skills.

• Strong interpersonal and relationship building skills.

• Excellent decisionmaking abilities.

• Effective issue resolution skills.

• Passion enthusiasm reliability and drive results in present capacity.

• UAE Driving license is a must

Remote Work :

No

Employment Type :

Fulltime