Spa & Wellness Assistant Manager

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality firm in Dubai seeks a dedicated Spa & Wellness Assistant Manager to oversee daily spa operations and deliver exceptional guest experiences. The role involves managing a team of therapists, enhancing guest satisfaction, and complying with health regulations. Ideal candidates have a degree in Hospitality and 3-5 years of spa management experience. This full-time position requires excellent communication skills and a strong understanding of wellness trends, along with flexibility for varied shifts.

Qualifications

• 3-5 years of experience in spa or wellness management.
• Strong knowledge of spa treatments and wellness trends.
• Experience with budgeting and financial reporting.

Responsibilities

• Oversee daily operations and maintain high service standards.
• Manage and motivate a team of spa therapists.
• Develop strategies to enhance guest satisfaction.

Skills

Customer service excellence

Team leadership

Excellent communication

Problem-solving

Flexibility to work varied shifts

Education

Bachelor's degree in Hospitality Management

Spa management certification

Tools

Scheduling systems

Inventory management systems

Job description

We are seeking a dedicated and experienced Spa & Wellness Assistant Manager to join our luxurious spa facility at SO Uptown Dubai United Arab Emirates. As a key member of our management team you will play a crucial role in ensuring exceptional guest experiences and overseeing daily operations.

Responsibilities

• Overseeing daily operations and maintaining high standards of service
• Manage and motivate a team of spa therapists and support staff
• Develop and implement strategies to enhance guest satisfaction and increase revenue
• Monitor and maintain inventory of spa products and supplies
• Create and manage staff schedules to ensure optimal coverage and efficiency
• Assist in developing and implementing marketing and promotional strategies
• Ensure compliance with health and safety regulations and industry best practices
• Handle guest inquiries, feedback and complaints professionally and efficiently
• Assist in financial management including budgeting and reporting
• Stay updated on industry trends and incorporate new wellness practices into spa offerings
• Collaborate with other departments to create integrated guest experiences

Qualifications

• Bachelors degree in Hospitality Management Business Administration or related field
• 3-5 years of experience in spa or wellness management
• Proven track record in customer service and team leadership
• Strong knowledge of spa treatments, therapies and wellness trends
• Excellent communication and interpersonal skills
• Proficiency in scheduling and inventory management systems
• Experience with budgeting and financial reporting
• Familiarity with health and safety regulations in the spa industry
• Ability to develop and implement marketing and promotional strategies
• Strong problem-solving and decision-making skills
• Flexibility to work weekends, holidays and varying shifts as needed
• Spa management certification preferred
• Fluency in English; knowledge of Arabic or other languages is a plus

Remote Work

No

Employment Type

Full-time