Software Support Engineer (POS)

Careers International; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading technology solutions provider is seeking a highly skilled Software Support Engineer in Dubai. The successful candidate will play a crucial role in supporting and enhancing POS software, contributing to technical solution design, and providing expert-level support in system configuration and testing. This position requires a bachelor's degree in IT or related fields and a minimum of 5 years of experience with C#. Advanced API knowledge and familiarity with POS systems are essential.

Qualifications

• Minimum 5 years of experience with C#.
• Advanced knowledge of how APIs work and understanding of JSON and XML data formats.
• Good knowledge of POS systems would be an added advantage.

Responsibilities

• Responsible for Core technologies for back-end applications.
• Provide L1 and L2 technical support for cloud-based applications.
• Collaborate with internal teams to resolve complex technical issues.

Skills

C#

APIs (REST/SOAP/JS)

Java

JavaScript

CSS3

HTML5

SQL

POS Systems

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field

Job description

We’re seeking a highly skilled Software Support Engineer to join our team and take on a pivotal role in supporting and enhancing our POS software. Your mission will be to contribute to technical solution design and software development for both new and existing POS solutions. You will also serve as a subject‑matter expert in areas such as system configuration, configuration management, system testing, and the production implementation of POS and related systems.

Duties and Responsibilities

1. Responsible for Core applications – Core technologies (Core MVC, API, Restful, and Entity Framework) for back‑end.
2. Interpret requirements to develop APIs and integrations using agile methodology.
3. Provide L1 and L2 technical support for cloud‑based applications and services, including troubleshooting and resolution of issues at the service component level by analysing logs and writing test scripts.
4. Collaborate with internal teams to resolve complex technical issues and, when necessary, escalated to Level 3 support.
5. Respond to service issues and customer requests in a timely manner via phone, email, or chat until they are solved.
6. Responsible for UI design work for applications such as POS systems and self‑service kiosks.
7. Test, implement, and roll out new POS systems. Support all phases from planning to deployment of future releases of POS software and components.
8. Provide technical support for the POS hardware.
9. Continuously enhance and expand technical knowledge of the POS external systems and tools utilized by the POS Team and Helpdesk.
10. Quality assurance testing of new versions of the POS and related software, including both manually entered test cases and use of automated test tools.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• Minimum 5 years of experience with C#.
• Advanced knowledge of how APIs (e.g., REST/SOAP/JS) work and understanding of JSON and XML data formats.
• Experience in Java, JavaScript, CSS3, HTML5.
• Good knowledge of POS (Point of Sale) or SCO (Self‑Check‑Out) systems would be an added advantage.
• Strong knowledge of Structured Query Language (SQL).
• Knowledge of remote access tools and other supportive technologies.
• Knowledge of external systems and payment gateways and how they interact with the POS.
• Demonstrated ability to learn and experiment with future POS‑related technologies for activities such as testing, evaluation, and proof of concept.