Social Media Content Moderator

Concentrix; Dubai; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Bilingual Social Media Content Moderator to manage and review user-generated content on their platform. The role involves handling complex user inquiries, ensuring compliance with policies, and providing top-tier customer support while maintaining cultural sensitivity. Candidates should be graduates with strong communication skills in English and Arabic, capable of joining immediately and are open to working in a 24/7 business environment.

Qualifications

• Bilingual communication skills in English (B1 & above level) and Arabic.
• Proficient in computer usage and familiar with various online platforms.
• Previous experience in content moderation or customer service is an advantage.

Responsibilities

• Review and moderate user-generated content including text and multimedia.
• Address user inquiries providing excellent customer support.
• Stay updated on industry trends and company policies.

Skills

Effective written and verbal communication skills in English

Effective written and verbal communication skills in Arabic

Attention to detail

Cultural sensitivity

Education

Graduate degree

Job description

Job Title:

Social Media Content Moderator- Bilingual ( Arabic/ English )

Job Description

• You will be on the front lines, handling sensitive, complex user-facing issues to protect the platform and keep users safe.
• Review and moderate user-generated content, including text, images, and multimedia, often of a graphic nature, controversial, offensive, inappropriate or misleading.
• Ensure that all content moderation activities are conducted in accordance with company policies and standards.
• Address user inquiries and concerns professionally and efficiently, providing excellent customer support.
• Stay updated on industry trends, Company policies, and best practices to enhance moderation processes.
• Candidate Requirements
• Effective written and verbal communication skills in English (B1 & above level) & Arabic
• Must be a graduate .
• Active usage and interest in short video platforms.
• Mature and professional demeanor while reviewing internet content daily that may be deemed inappropriate and/or contain explicit materials and user situations.
• Excellent attention to detail and ability to maintain accuracy while dealing with large volumes of data.
• Cultural sensitivity and understands global / regional current affairs.
• Proficient in computer usage and familiar with various online platforms.
• Preferred candidates
• Previous experience in content moderation, customer service or a related field is an advantage.
• Can join immediately (preferably within 1-2 weeks on offer agreement).
• Our clients prefer to operate in a 24/7 business environment and to support them we need candidates who are open to work as required above.
  
  

Job Title:

Social Media Content Moderator- Bilingual ( Arabic/ English )

Job Description

• You will be on the front lines, handling sensitive, complex user-facing issues to protect the platform and keep users safe.
• Review and moderate user-generated content, including text, images, and multimedia, often of a graphic nature, controversial, offensive, inappropriate or misleading.
• Ensure that all content moderation activities are conducted in accordance with company policies and standards.
• Address user inquiries and concerns professionally and efficiently, providing excellent customer support.
• Stay updated on industry trends, Company policies, and best practices to enhance moderation processes.
• Candidate Requirements
• Effective written and verbal communication skills in English (B1 & above level) & Arabic
• Must be a graduate .
• Active usage and interest in short video platforms.
• Mature and professional demeanor while reviewing internet content daily that may be deemed inappropriate and/or contain explicit materials and user situations.
• Excellent attention to detail and ability to maintain accuracy while dealing with large volumes of data.
• Cultural sensitivity and understands global / regional current affairs.
• Proficient in computer usage and familiar with various online platforms.
• Preferred candidates
• Previous experience in content moderation, customer service or a related field is an advantage.
• Can join immediately (preferably within 1-2 weeks on offer agreement).
• Our clients prefer to operate in a 24/7 business environment and to support them we need candidates who are open to work as required above.
  
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ARE Dubai - Property# BCB2 515, Dubai CommerCity

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