Social Media/Account Manager

Chain Reaction; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A digital marketing agency in the UAE seeks an experienced Account Manager specializing in social media management. The ideal candidate has a proven track record in B2B marketing campaigns, ideally in the banking or finance sector. Responsibilities include managing accounts, collaborating with teams, and ensuring client satisfaction. Candidates should be bilingual in Arabic and English and possess strong communication and organizational skills.

Qualifications

• 4–5 years of experience in social media management and content creation.
• Strong understanding of all major social media platforms.
• Passionate about delivering innovative and engaging social media content.

Responsibilities

• Responsible for the full Account Management process.
• Work closely with Managers to help achieve account management targets.
• Ensure effective service delivery to achieve commercial targets.

Skills

Social media management

Content creation

Communication skills

Organisational skills

Trend identification

Attention to detail

Job description

Chain Reaction is an award-winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including Online Advertising, SEO, Content Marketing, Social Media, Influencer Marketing, and more. Chain Reaction is looking for an Account Manager‑Social Media to join the team. The ideal candidate will have a proven track record of creating and managing successful B2B marketing campaigns, ideally within the banking or finance sector. Bilingual in Arabic and English, highly organized, detail‑oriented, and skilled at delivering impactful, cross‑channel content in fast‑paced environments. Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, and learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well‑being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.

Job Responsibilities

• Responsible for the full Account Management process
• Work closely with Managers to help achieve account management targets for the team
• Help generate ideas to improve the account management function of the Division
• Ensure effective and excellent service delivery within the relevant division to achieve agreed commercial and revenue targets, from a portfolio of accounts
• You may be required to have direct responsibility for the Management of the account management team as well as working closely with the relevant team to help them understand relevant projects
• Full Client Delivery and coordinating with the necessary team members to ensure deliverables are upon clients’ requests and on time
• You will be expected to develop surveys for clients on service received as well as be responsible for strategy input for the division
• Maximize any chance of repeat business by meeting with clients, keeping in regular contact, and upselling wherever possible
• Attend client meetings individually and with colleagues to ensure Chain Reaction is recognized for thought leadership, professional excellence, and innovation above and beyond our competitors
• Ensure all client information is correctly processed for new clients: ensure the client is in receipt of all collateral and understands Chain Reaction’s approach and what service options are available to the client moving forward
• Assist the Accounts Director daily to ensure the success of the department's responsibilities and in any other assigned tasks that may not be mentioned in this job description about the agency's

Skills Required

• 4–5 years of experience in social media management and content creation
• Strong understanding of all major social media platforms, with a social‑first mindset
• Excellent communication and organisational skills
• Creative thinker with a proactive approach to identifying trends and opportunities
• Ability to manage multiple projects simultaneously while maintaining high attention to detail
• Passionate about delivering innovative and engaging social media content
• Adaptable and able to work across different industries and types of accounts