Shipping & Logistics Customer Care Specialist

Top Notch Consultancy; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading logistics and shipping company in Dubai is seeking a Customer Service Representative to handle customer inquiries and provide accurate shipping information. The ideal candidate should have at least 2 years of customer service experience, preferably in logistics, strong communication skills, and proficiency in CRM software. This role requires attention to detail and problem-solving abilities to ensure customer satisfaction and smooth operations.

Qualifications

• 2+ years of experience in customer service, preferably in the shipping and logistics industry.
• Proficiency in Microsoft Office and CRM software.
• Knowledge of shipping and logistics industry regulations preferred.

Responsibilities

• Responding to customer inquiries and requests in a timely manner.
• Providing accurate information about shipping schedules and rates.
• Coordinating with internal teams to ensure customer requirements are met.

Skills

Excellent communication skills

Strong problem-solving skills

Attention to detail

Education

High school diploma or equivalent

Bachelor's degree in business, logistics, or related field

Tools

Microsoft Office

Customer Relationship Management (CRM) software

Job description

A leading logistics and shipping company in Dubai is seeking a Customer Service Representative to handle customer inquiries and provide accurate shipping information. The ideal candidate should have at least 2 years of customer service experience, preferably in logistics, strong communication skills, and proficiency in CRM software. This role requires attention to detail and problem-solving abilities to ensure customer satisfaction and smooth operations.