ServiceNow BA – Implementation Lead (Onsite Abu Dhabi, 6m)

QBrainX; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm is seeking a skilled ServiceNow Business Analyst in Abu Dhabi. The ideal candidate will have 5 to 7 years of business analysis experience, with at least 3 years in ServiceNow implementations. Responsibilities include leading requirement analysis, collaborating with IT and business stakeholders, and ensuring efficient service integration. Applicants should hold a Bachelor's degree and possess strong ITIL understanding and exceptional communication skills. This full-time position is onsite for an initial 6-month term.

Qualifications

• 5 to 7 years of experience in business analysis.
• At least 3 years of experience specifically with ServiceNow.
• Strong understanding of ITIL processes and Service Management frameworks.

Responsibilities

• Lead the analysis and documentation of business requirements for ServiceNow.
• Collaborate with teams to define and refine processes.
• Design and implement best-practice solutions on the ServiceNow platform.
• Conduct workshops to gather and prioritize business requirements.
• Act as a liaison between business and technical teams.

Skills

Business analysis

ServiceNow implementations

Stakeholder management

Communication skills

Data analysis

Education

Bachelor's degree in Business Administration or IT

Tools

JIRA

Confluence

Microsoft Office Suite

Job description

A leading technology firm is seeking a skilled ServiceNow Business Analyst in Abu Dhabi. The ideal candidate will have 5 to 7 years of business analysis experience, with at least 3 years in ServiceNow implementations. Responsibilities include leading requirement analysis, collaborating with IT and business stakeholders, and ensuring efficient service integration. Applicants should hold a Bachelor's degree and possess strong ITIL understanding and exceptional communication skills. This full-time position is onsite for an initial 6-month term.