Service Now Developer

United Arab Emirates University; Abu Dhabi Emirate; On-site; AED 90,000 - 120,000; Full time

Job summary

A prestigious educational institution in the UAE is seeking a ServiceNow Developer responsible for designing, developing, and implementing solutions on the ServiceNow platform. The ideal candidate will have 2–5+ years of experience, a Bachelor's degree in Computer Science, and expertise in JavaScript and IT Service Management. Responsibilities include developing applications, integrating with third-party tools, and maintaining documentation. This is an exciting opportunity to contribute to enterprise workflows and stay current with ServiceNow best practices.

Qualifications

• 2–5+ years of experience as a ServiceNow Developer.
• ServiceNow Certified System Administrator (CSA) certification required.
• Familiarity with Agile/Scrum methodologies.

Responsibilities

• Design solutions on the ServiceNow platform for IT Service Management.
• Develop and customize ServiceNow applications and modules.
• Integrate ServiceNow with third-party tools and external systems.

Skills

JavaScript

Glide APIs

HTML

CSS

XML

Problem-solving skills

Attention to detail

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Git

Job description

Job Description

This role will be responsible for designing, developing, and implementing solutions on the ServiceNow platform to support IT Service Management (ITSM) and other enterprise workflows.

• Develop and customize ServiceNow applications and modules (e.g., ITSM, CMDB, Incident, Change, Request, Problem).
• Design and implement solutions using Flow Designer, Business Rules, UI Policies, Client Scripts, and other platform capabilities.
• Integrate ServiceNow with third-party tools and external systems using REST/SOAP APIs.
• Participate in the full software development lifecycle including requirements gathering, technical design, development, testing, and deployment.
• Troubleshoot and resolve platform issues and bugs in a timely manner.
• Collaborate with cross-functional teams to translate business requirements into technical solutions.
• Maintain proper documentation for developed solutions and platform configurations.
• Stay current on ServiceNow updates, new features, and best practices.

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• 2–5+ years of experience as a ServiceNow Developer.

Preferred Qualifications

• Strong knowledge of JavaScript, Glide APIs, HTML, CSS, and XML.
• Experience with ServiceNow modules like ITSM, CMDB, or other scoped applications.
• Familiarity with Agile/Scrum methodologies.
• ServiceNow Certified System Administrator (CSA) certification required; additional certifications (e.g., Certified Application Developer, ITSM) a plus.
• Experience with version control tools (e.g., Git) is a plus.
• Excellent problem-solving skills and attention to detail.
• Experience with ServiceNow HRSD, CSM, or SecOps.
• Knowledge of ITIL processes and practices.
• Exposure to DevOps and CI/CD pipelines with ServiceNow.