Service Director - Securities Services and Client Relationship

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading banking institution in the UAE seeks a Service Director for Securities Services and Client Relationship. The role involves managing operational relationships with institutional clients, enhancing efficiency through process improvements, and collaborating with various teams. Ideal candidates should have extensive experience in securities services, excellent communication skills, and a strong focus on client satisfaction. The position offers opportunities for career development within a dynamic work environment.

Benefits

Continuous career development

Collaborative work environment

Key role in market expansion

Qualifications

• Minimum 5 years experience in securities services, custody operations, or institutional banking.
• At least 3 years in a client-facing relationship management or business development role.
• Proven ability to build senior-level client relationships.

Responsibilities

• Manage day-to-day operational relationships with institutional custody clients.
• Lead enquiry resolution and process improvements to enhance efficiency.
• Collaborate with cross-functional teams to ensure seamless delivery.

Skills

Client relationship management

Securities services knowledge

Problem-solving

Communication skills

Project coordination

Education

Bachelor's degree in Business Management or related field

Job description

Service Director - Securities Services and Client Relationship

What You ll Do

* Manage day-to-day operational relationships with a portfolio of institutional custody clients, ensuring top-tier service and retention
* Build a deep understanding of client structures, operational needs, and market dynamics to offer customized solutions
* Lead enquiry resolution, process improvements, and service automation to enhance efficiency and client satisfaction
* Maintain service plans, client profiles, and conduct structured client calls to proactively address service gaps
* Support new client acquisition by contributing to proposals, presentations, onboarding plans, and implementation roadmaps
* Collaborate with the Head of Client Management to track and convert sales pipeline deals
* Work cross-functionally with operations, onboarding, legal, and compliance teams to ensure seamless delivery
* Stay informed on regulatory changes and securities services trends across GCC and global markets

Candidate Requirements

* Bachelor s degree in Business Management or a related field
* Minimum 5 years experience in securities services, custody operations, or institutional banking
* At least 3 years in a client-facing, relationship management, or business development role within financial services
* Strong knowledge of custody services, fund administration (preferred), and GCC/international market regulations
* Proven ability to build senior-level client relationships and influence internal stakeholders
* Excellent communication, problem-solving, and project coordination skills
* Driven, solutions-oriented, and commercially focused with a track record of client revenue growth

Why Join FAB

* Work with a regional leader in securities services and custody solutions
* Lead high-impact client engagement across global and regional institutional accounts
* Play a key role in strategic onboarding, service innovation, and market expansion
* Enjoy continuous career development in a dynamic and collaborative work environment

About the Company
First Abu Dhabi Bank (FAB) is the UAE s largest bank and a trusted global financial institution. With a presence across key international markets, FAB offers a broad portfolio of services, including custody, fund administration, investment, and private banking. The Securities Services division plays a vital role in supporting institutional clients with best-in-class asset servicing, operations, and governance. At FAB, we empower professionals to lead with purpose, integrity, and innovation.

Employers, unlock access to top-tier finance professionals today with our **post unlimited jobs free UAE** option connect with your next hire instantly.
Post Details

Company Industry

• Banking
• Broking

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Service Director - Securities Services And Client Relationship - First Abu Dhabi Bank Dubai

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]