Service Desk & Spares Coordinator

See Ishidas Current Vacancies; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading engineering company in Dubai is seeking a Customer Support Coordinator to manage customer requests and enhance service operations. This role focuses on organizing service visits, processing orders, and ensuring customer satisfaction through effective coordination and communication. Ideal candidates will have strong organizational skills, a background in customer service, and the ability to work well in a team. Join a proactive environment where your contributions will be valued.

Qualifications

• Proven experience in a similar role.
• Background in customer service or B2B client support.
• Ability to manage tasks efficiently and meet deadlines.

Responsibilities

• Take ownership of customer requests from start to finish.
• Organize service visits and manage related documentation.
• Log and maintain tickets on the system within SLAs.
• Deal with repairs or warranty issues.
• Support and provide backup for various roles.

Skills

Organizational skills

Planning skills

Attention to detail

Communication skills

Problem-solving abilities

Job description

A leading engineering company in Dubai is seeking a Customer Support Coordinator to manage customer requests and enhance service operations. This role focuses on organizing service visits, processing orders, and ensuring customer satisfaction through effective coordination and communication. Ideal candidates will have strong organizational skills, a background in customer service, and the ability to work well in a team. Join a proactive environment where your contributions will be valued.