Service Design Lead – Banking

VAM Systems; United Arab Emirates; On-site; AED 330,000 - 441,000; Full time

Job summary

A multinational technology company in the UAE is seeking a Service Design Lead to drive service design initiatives and enhance customer journeys. The ideal candidate will have over 8 years of experience in service design, a strong portfolio, and expertise in tools such as Figma and Adobe Creative Suite. This role involves collaborating with stakeholders to create impactful service solutions and requires a Bachelor’s degree in a relevant field. Joining time frame is a maximum of 4 weeks.

Qualifications

• 8 years of experience in service design or related fields.
• Experience leading complex, cross-channel service projects from discovery to delivery.
• Strong portfolio showcasing service design outcomes and impact.

Responsibilities

• Work on service design, journey mapping, service blueprinting, and experience strategy.
• Engage stakeholders and facilitate co-creation processes.
• Conduct user research, service prototyping, and usability testing.

Skills

Service design

Journey mapping

Service blueprinting

Experience strategy

Facilitation

Stakeholder engagement

Figma

Miro

Adobe Creative Suite

Prototyping tools

Agile methodologies

Education

Bachelor’s degree in Design, Service Design, HCI, or related field

Master’s degree preferred

Tools

Figma

Miro

Adobe Creative Suite

Job description

Company Description

Job Description

We are currently looking Service Design Lead for our UAE operations with the following terms & conditions.

Skills

• Proven experience in service design, journey mapping, service blueprinting, and experience strategy.
• Skilled in facilitation, co-creation, and stakeholder engagement.
• Expertise in Figma, Miro, Adobe Creative Suite, and prototyping tools.
• Strong understanding of service design systems and frameworks.
• Familiarity with Agile and cross-functional service development.
• Experience conducting user research, service prototyping, and usability testing.

Experience

• 8 years of experience in service design or related fields.
• Experience leading complex, cross-channel service projects from discovery to delivery.
• Bachelor’s degree in Design, Service Design, HCI, or a related field (Master’s preferred).
• Prior experience working in multinational and dynamic organizations.
• Strong portfolio showcasing service design outcomes and impact.

Additional Information

++Terms and conditions:++

Joining time frame: maximum 4 weeks