Service Delivery Leader

Palo Alto Networks; Remote; AED 120,000 - 200,000; Full time

Job summary

A leading cybersecurity company in the UAE is seeking a Service Delivery Leader to manage the customer lifecycle and be the Voice of the Customer. The role includes driving adoption of products and managing high-touch engagements across key accounts. Ideal candidates have over 8 years of experience in a customer-facing role with expertise in Cloud Security, DevSecOps, or Network Security. You will work with top clients ensuring successful outcomes and guiding them through their deployment journey. Competitive benefits and a hybrid work model are offered.

Qualifications

• 8 years of experience in a customer-facing role managing high-touch post-sales engagements.
• Proven results in driving business value for customers.
• Expertise in customer success software and client management.

Responsibilities

• Manage key account ownership and relationship for major customers.
• Own customer planning, deployment, and adoption.
• Partner with sales to develop success plans and ensure renewals.

Skills

Customer-facing engagement

Cloud Security

DevSecOps

Network Security

Security Operations

Client management

Collaboration

Client-focused program management

Tools

Gainsight

Salesforce

Smartsheet

Clarizen

Jira

Job description

Your Career

Service Delivery Leaders serve with an accountcentric focus managing the customer lifecycle serving as the Voice of the Customer. In this role you will operate as the point of contact for the postsales journey driving adoption and consumption across the breadth of Palo Alto Networks products. Account Customer Success Managers operate across Cyber Cloud and Network Ops technologies paired with subject matter experts. We work with customers to deliver value and maximize the security & value of their investments in Palo Alto Networks products. In this role you will work closely with CISOs CTOs and Security Cloud Network and other technical teams throughout the worlds largest and most wellknown organizations.

Your Impact

• Account Management
  • Key account ownership and relationship management for Palo Alto Networks largest customers
  • Operate as primary point of contact for multiple product lines supporting the customer journey
  • Operating crossfunctionally with clients end user through Csuite and internal partners across product lines Cloud DevSecOps Network and AI security
• Customer Impact
  • Own customer planning deployment adoption accountlevel reviews and escalations
  • Builds and manages the customized product delivery to the customers tech environment
  • Understands Customer Security Priorities and is able to translate it to Success Plans
• Partnership
  • Partner with Sales team to develop success plans assess customer health identify expansion opportunities and ensure renewals
  • Partner with PostSales teams as Professional Services Customer Success & Support
  • Engage and coordinate customer delivery across Palo Alto Networks team members including engineering and professional services

Qualifications

Your Experience

• 8 years of professional experience in a customerfacing role managing hightouch high visibility postsales engagements
• Specialization in software product and service delivery to strategic customers with an expertise in 1 of the following areas
  • Cloud Security
  • DevSecOps
  • Network Security
  • Security Operations
• Proven results working as a trusted advisor to drive business value for customers including the ability to interact with Csuite through client teams at various levels of technical and nontechnical depth
• Expertise in customer guidance throughout their Journey focusing on Value Realization in addition managing customer escalations balancing customer expectations and negotiating successful resolutions
• Thrives in a matrixed team environment anchored by our values of Collaboration Disruption Inclusion and Integrity
• Bonus Clientfocused program management
• Bonus Skilled in customer success software (i.e. Gainsight Salesforce Smartsheet Clarizen Jira)
• Travel Open to occasional travel according to the need for strategic customer engagement and onsites Potential for 1015

Additional Information

The Team

To stay ahead of the curve its critical to know where the curve is. Our team is creating the curve for digital service experiences.

As the fastest growing cybersecurity company we have a broad range of customers who expect the very best cybersecurity partner. Our customers expect their service to be as innovative and excellent as the rest of our products which rounds out Palo Alto Networks mission. Within Global Customer Service top talent provides consulting professional and technical services to drive customer outcomes. The Digital Customer Experience team seeks to deliver services through a fully digitized and preferred journey.

Our Customer Success team is crucial to our success and mission. As part of this team youll be responsible for some of our most strategic customers in the EMEA region. Youll be enabling guiding and consulting customers through their deployment and adoption journey. Working across all levels within your customers organisations and partnering cross functionally within PANW.

Youll be ensuring that your customers are successful with our products and as threats evolve and technology changes you continue helping them to accomplish their desired outcomes.

Our Commitment

We are problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Remote Work

Yes

Employment Type

Fulltime