Senior Specialist - Client Management

Financial Services Regulatory Authority; Abu Dhabi; On-site; AED 150,000 - 200,000; Full time

Job summary

A financial regulatory authority in Abu Dhabi is seeking a Senior Specialist in Client Management to support inbound leads and enhance client engagement. The role involves managing inquiries from various sources, ensuring a seamless transition for potential clients, and profiling leads to enhance data quality. Candidates should have a degree and at least 5-7 years of experience in client management. This position offers a full-time schedule with a focus on improving conversion rates and overall client satisfaction.

Qualifications

• Minimum 5-7 years of experience in client management.
• Strong ability to manage inquiries and lead conversion processes.
• Expertise in building professional relationships with clients.

Responsibilities

• Manage the end-to-end process of converting inbound queries into leads.
• Act as a key point of contact for client inquiries.
• Track and report on key metrics to improve processes.
• Ensure high standards of customer service during inquiry handling.

Skills

Client nurturing

Data analysis

Customer service

Lead conversion

Education

Bachelor’s/ Master’s Degree

Job description

The Senior Specialist, Client Management supports the inbound leads process and contributes to the organic growth of ADGM. Acting as a client nurturer, the Sr. Specialist ensures potential clients receive the necessary support to seamlessly transition into opportunities, helping improve conversion rates and engagement. The role is also responsible for profiling and mapping leads to relevant clusters to enhance data quality, ensure effective engagement, and maintain accurate reporting. This includes handling inbound queries across multiple channels, such as digital, walk-ins, referrals, and events.

Key Responsibilities:

• Manage the end-to-end process of converting inbound queries and leads from various sources (digital channels, walk-ins, referrals, events) into prospective leads and, ultimately, registered entities at ADGM
• Act as a key point of contact for inquiries, ensuring they are promptly addressed, qualified, and routed effectively to the appropriate teams
• Handle inquiries with professionalism and care, supporting a seamless client journey from initial contact to onboarding
• Respond to customer queries in a timely manner and provide tailored information based on client needs
• Support follow-up strategies for high-priority leads, ensuring needs are proactively addressed to maximize conversion rates
• Ensure high standards of customer service throughout the inquiry and conversion process
• Build and maintain professional relationships with prospective clients to reinforce ADGM’s value proposition
• Stay updated on ADGM’s cluster offerings and communicate them effectively to potential clients
• Contribute to initiatives that enhance the overall client journey and client satisfaction
• Profile and map leads and opportunities to relevant clusters to ensure data accuracy and quality
• Maintain accurate records of inquiries, leads, and conversion activities in internal systems
• Track, analyze, and report on key metrics (conversion rates, response times, etc.) and highlight trends for improvement
• Provide insights and recommendations to optimize inquiry and lead management processes

Information Security related

• Understand, adopt, adhere and practice responsibilities or controls as per ADGM Information Security policy and as per best practices explained in the induction and awareness sessions
• Confidentiality, Integrity and availability of the ADGM Information shall be maintained at all times i.e. within as well as outside ADGM

Education

• Bachelor’s/ Master’s Degree.

Work Experience

• Minimum 5-7 years of experience in the same field.

About the Team

Abu Dhabi Global Market is an award-winning international financial centre strategically located in the capital of the United Arab Emirates.

Established by UAE Federal Decree, ADGM’s jurisdiction extends across the entire 114 hectares of Al Maryah Island.

ADGM's three independent authorities - the Registration Authority (RA), the Financial Services Regulatory Authority (FSRA) and ADGM Courts - together ensure that its business-friendly environment operates in line with international best practices, recognised by major financial centres worldwide.

Job Info

• Job Identification 253
• Job Category Professional / Specialist
• Posting Date 09/22/2025, 09:03 AM
• Job Schedule Full time
• Locations Abu Dhabi Global Market Square, Abu Dhabi, Al Maryah Island, AE