Senior Officer Inward Payment

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading banking institution in the United Arab Emirates is looking for a dedicated professional responsible for processing transactions within specific product areas. The role involves ensuring timely and efficient operations while adhering to high regulatory compliance standards. The ideal candidate will support various departments, manage records, and maintain excellent internal and external customer satisfaction. Key tasks include performing reconciliations and engaging in multiple initiatives as required within the unit.

Responsibilities

• Ensure efficient error-free processing of transactions with compliance to policies.
• Minimize operations risks by ensuring transactions comply with instructions.
• Perform monthly reconciliations and follow-ups on outstanding items.
• Undertake daily processing activities related to a specific product.
• Assist departments with delivery and support functions.
• Manage recordkeeping and archival as per guidelines.
• Engage in various initiatives within the unit as required.
• Maintain high customer satisfaction standards.

Job description

The job-holder is responsible for processing a sub-section of operations, within a specific product or functional area and ensure quality and timeliness of the delivery in a cost-efficient & error-free manner, subject to high risk management and Bank’s / Regulator Compliance standards. S/he is expected to support the unit in

• Ensuring efficient error free processing of transactions with strict compliance to policies and within the agreed SLAs.
• To minimize operations risks for the Bank by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions.
• Ensuring conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable.
• Performing monthly reconciliations and follow-ups on outstanding.
• Undertaking all daily-processing activities related to a particular product or sub function in Payment Center.
• To assist departments by providing appropriate delivery and support functions.
• To ensure record management (hard / soft copy & scanned version) and archival as per guidelines. To be responsible as primary custodian of security items & customer records.
• To participate actively in the various initiatives within section / unit / and the Bank as and when required.
• To engage on any other activity, falling within pretext of a Processor.
• Providing periodical reports and management information for effective decision making. Ensuring adherence at all times to external and regulatory guidelines and domestic and international norms as applicable.
• Maintaining the highest level of internal and external customer satisfaction standards