Senior IT Manager

NicheHR LLP; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT services firm in Dubai is seeking a highly experienced Senior IT Manager. This role involves overseeing all IT components, including infrastructure, cybersecurity, and SAP systems integration. The ideal candidate will have substantial experience in IT management, particularly in an FMCG environment, and must be fluent in Arabic and English. The position offers a competitive salary and opportunities for professional growth.

Qualifications

• 8-12 years of progressive IT experience including SAP implementation or rollout.
• Minimum 5 years in a leadership or managerial role.
• Strong background in IT infrastructure and cybersecurity.

Responsibilities

• Lead the full IT landscape including infrastructure and user support.
• Drive SAP implementation enhancements and support.
• Develop IT strategy and digital transformation initiatives.
• Manage SAP vendors and internal IT teams.

Skills

SAP functional and technical management

Leadership and team management

Cyber defense infrastructure architecture

Vendor management

Exceptional communication

Fluency in Arabic and English

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Master's degree (MBA/IT Management)

Preferred certifications: SAP certifications, CISSP, CISM, CEH, ITIL, PMP, CCNA/CCNP, Azure/AWS

Job description

Job Title: Senior IT Manager

Location: Dubai

Summary

We are seeking a highly experienced Senior IT Manager to oversee and manage all components of the IT function including infrastructure cybersecurity SAP/ERP systems applications cloud networking and IT support operations. The ideal candidate will have strong expertise in leading large-scale IT environments and hands‑on experience in SAP implementation or rollout ensuring seamless integration across business units. Experience in an FMCG company is an added advantage.
Fluency in Arabic and English is required.

Roles & Responsibilities

• Lead the full IT landscape-infrastructure cybersecurity SAP/ERP networking cloud hardware and user support.

• Drive and manage SAP implementation enhancements integrations and support ensuring alignment with business processes.

• Develop and execute IT strategy cybersecurity roadmap DR/BCP plans and digital transformation initiatives.

• Oversee IT security operations (threat management audits compliance vulnerability management).

• Ensure high system uptime performance and scalability to support business growth.

• Manage SAP vendors consultants and internal teams for smooth project execution.

• Ensure IT governance policies SOPs data protection and compliance standards across all systems.

• Lead IT infrastructure upgrades cloud migrations security enhancements and system deployments.

• Collaborate with Finance Supply Chain Sales Production and HR teams for SAP process alignment.

• Manage IT budgets procurement vendor contracts and service level performance.

• Oversee IT service desk performance with strong user‑centric support frameworks.

Education

• Bachelors degree in Information Technology Computer Science Engineering or related field.

• Masters degree (MBA/IT Management) is an advantage.

• Preferred certifications: SAP certifications CISSP CISM CEH ITIL PMP CCNA/CCNP Azure/AWS.

Experience

• 8-12 years of progressive IT experience including SAP implementation rollout upgrade or migration projects.

• Minimum 5 years in a leadership or managerial role.

• Strong background in IT infrastructure cybersecurity cloud technologies networking and enterprise systems.

• Prior experience in FMCG manufacturing or high-volume operational environments is an added advantage.

• Proven experience managing technology transformations and multi‑module SAP landscapes.

Skills

• Expertise in SAP functional and technical management integration and project execution.

• Strong leadership and team management capabilities.

• Deep understanding of cyber defense infrastructure architecture cloud platforms (Azure/AWS) and network security.

• Vendor management project management budgeting and IT operations excellence.

• Exceptional communication and stakeholder management skills.

• Arabic and English fluency (mandatory).