Room Service Sales Agent — Beverage & Upsell Specialist

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is looking for a full-time Room Dining Order Taker. The role requires a strong understanding of food and beverage items, alongside exceptional guest service skills. You will efficiently manage and record room service orders and perform related duties like tray preparation and delivery. Successful candidates should have at least 1 year of experience and be fluent in English, with Arabic being an advantage. Join a dynamic team committed to guest satisfaction.

Qualifications

• At least 1 year of experience as a Telephone Sales Agent or Room Dining Order Taker.
• Strong interpersonal skills with guests and employees.
• Experience-centric approach to service.
• Comprehensive knowledge of beverages and wines.
• Fluency in English is required; Arabic is a plus.

Responsibilities

• Understand and recommend food and beverage items.
• Efficiently sell and record room service orders.
• Perform room service duties and maintain cleanliness.

Skills

Telephone Sales

Interpersonal Skills

Guest Experience Focus

Beverage/Wine Knowledge

Fluent English

Job description

A leading hospitality company in Dubai is looking for a full-time Room Dining Order Taker. The role requires a strong understanding of food and beverage items, alongside exceptional guest service skills. You will efficiently manage and record room service orders and perform related duties like tray preparation and delivery. Successful candidates should have at least 1 year of experience and be fluent in English, with Arabic being an advantage. Join a dynamic team committed to guest satisfaction.