Role in Reservations | Reservations Agent

Address Hotels + Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier global hospitality provider in Dubai is seeking a Reservations Agent. The ideal candidate should have a minimum of 2 years' experience in hotel reservations and strong organizational skills. Responsibilities include handling bookings, maintaining records, and coordinating with internal departments. This role offers an opportunity to work in a dynamic environment focused on customer satisfaction and service excellence.

Qualifications

• Minimum 2 years of experience in hotel reservations or related roles.
• Ability to maintain reservation records and reports.
• Strong coordination skills with internal departments.

Responsibilities

• Handle bookings and guest information accurately.
• Prepare and maintain reservation records.
• Coordinate with various departments for customer service.

Skills

Hotel reservations experience

Knowledge of reservation systems

Organizational skills

Attention to detail

Communication skills

Proficiency in MS Office

Time management

Problem-solving skills

Job description

“Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.” – Mohamed Alabbar

ABOUT THE COMPANY

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.

Recognised for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline ‘Where Life Happens’, Address offers its guests opportunities to celebrate life and its most cherished moments. It’s the ultimate Address.

ABOUT THE FUNCTION

Department: Reservations

Role: Reservations Agent

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

• Minimum 2 years of experience in hotel reservations or related roles
• Good knowledge of reservation systems and hotel operations
• Strong organizational and administrative skills
• Accuracy and attention to detail in handling bookings and guest information
• Ability to prepare and maintain reservation records and reports
• Strong communication and coordination skills with internal departments
• Proficiency in basic computer applications (MS Office, email systems)
• Ability to prioritize tasks and manage time effectively
• Problem-solving skills with a proactive approach

COMPETENCIES

• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability

WHAT WE BELIEVE IN

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.