Reservations Agent - Restaurants - Madinat Jumeirah Resort

Dubai Holding; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand in the UAE is seeking a Reservations Agent for Madinat Jumeirah Resort. You will manage guest inquiries, maintain reservation details, and ensure excellent customer service. The ideal candidate should have experience in hospitality, strong communication skills, and a college degree. This position offers a supportive work environment and competitive benefits, including healthcare, accommodation, and a tax-free salary.

Benefits

Supportive work environment

Learning & Development opportunities

Colleague discounts

Shared accommodation

Comprehensive healthcare

Paid annual leave

Performance-based incentives

Competitive tax-free salary

Qualifications

• Experience in a hospitality or customer service role is preferred.
• Excellent communication skills for emails and phone interactions.
• Ability to work effectively in a team environment.

Responsibilities

• Respond to email inquiries promptly and professionally.
• Answer incoming calls and provide excellent service.
• Maintain complete guest profiles and reservation information.
• Manage last-minute reservation changes and cancellations.
• Ensure accurate financial processes and confidentiality.

Skills

Hospitality experience

Effective communication

Team collaboration

Customer service

Education

College degree

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

About Madinat Jumeirah

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for a Reservations Agent to join Madinat Jumeirah Resort. The main duties and responsibilities of this role include:

• Responding to all email inquiries within 24 hours, with priority given to current and upcoming bookings, while maintaining a consistently professional tone.
• Answering incoming calls using proper greetings and adhering to IFH and LQA service standards.
• Collecting, updating, and maintaining complete guest information in Opera, including profiles, contact details, travel documents, flight details, special occasions, and preferences.
• Reviewing all reservation correspondence to identify special requests or instructions and ensuring this information is communicated promptly to relevant departments.
• Managing reservation updates such as last-minute changes, cancellations, payment guarantees, no-show follow-ups, and reporting unpaid or unresponsive online bookings.
• Ensuring accurate financial and administrative processes, including reconciling commissionable bookings, applying correct rates, matching invoices with Opera, and maintaining strict confidentiality of guest and company records.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Experience in hospitality or similar customer service role
• Educated to college degree Communicates Effectively (eMail, Telephone – Listening Skills, Writing Skills and Verbal communication etc.)
• Lead by Example
• Team Player - Collaborates positively and effectively with others and team

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)