Reservations Agent

SupportFinity™; Abu Dhabi Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A reputable hospitality company is seeking dynamic revenue professionals in the United Arab Emirates to deliver extraordinary customer service. The ideal candidate will have a diploma or degree in hospitality and prior experience in hotel reservations. Responsibilities include processing guest room reservations, addressing inquiries, and promoting hotel services. Excellent communication skills and computer literacy are essential for this role. Additional language skills are a plus.

Qualifications

• Previous experience in hotel reservations is required.
• Computer literacy with proficiency in English.
• Additional language skills are beneficial.

Responsibilities

• Process guest room reservations via phone, letter, or fax.
• Input reservations into the system and address customer inquiries.
• Maintain filing systems and report to the Reservations Manager.
• Promote hotel services and ensure accurate room status.
• Organize visa requests for guests and up-sell services.

Skills

Customer service

Communication skills

Teamwork

Education

Diploma or degree in hospitality

Job description

Job Description

We are currently seeking dynamic guest focused Revenue professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

Responsibilities

• Process and confirm guest room reservations made by clients on the phone, letter or fax.
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations.
• Remain up to date with all promotions and follow procedures to process all room reservations, rates, confirmations, hotel facilities etc.
• Show complete product knowledge, understand rate structure and apply rate management.
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor.
• Promote and maintain good public relations and endeavor to maximize business.
• Maintain an accurate room status at all times.
• Ensure all incoming calls are answered as per Rotana standards, input fax information and check incoming e-mails.
• Organize visa request for hotel guests as per hotel policy and up-sell whenever opportunity is identified.

Qualifications & Skills

You should have a diploma or degree within the hospitality field and previous experience in hotel reservations. You must be computer literate with excellent communication skills, written and oral proficiency in English; additional language skills are an asset.

Knowledge & Competencies

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus