Renewal Account Executive

InfoVista S.A.; Remote; AED 120,000 - 200,000; Full time

Job summary

A global technology company based in Dubai is seeking a Maintenance/Renewal Account Executive to manage renewal processes for assigned customers. The role requires 2-4 years of experience in renewals or sales, a strong work ethic, and excellent negotiation skills. The right candidate will have proficiency in CRM systems, especially Salesforce, and Microsoft Office Suite. This remote position emphasizes relationship building and proactive sales strategies, catering to a European customer base.

Qualifications

• 2-4 years of experience in Renewals, Customer Service or Sales in a fast-paced environment, preferably technology.
• Strong work ethic and ability to work collaboratively.
• Proven ability to build strong relationships with clients.

Responsibilities

• Own, drive and manage the renewal process for assigned customers.
• Engage with key decision-makers to identify customer roadblocks.
• Maintain and report an accurate 90-day rolling forecast of renewals.

Skills

Collaboration

Negotiation

Customer relationship management

Attention to detail

Time management

Proactive approach

Communication

CRM proficiency

Adaptability

Education

University degree or equivalent work experience

Tools

Salesforce

Microsoft Office Suite

Job description

Reporting to the Director of Renewals EMEA – The Maintenance/Renewal Account Executive works closely with Contracts Administration, Account Directors – Sales, and other peers in the account team.

Key Responsibilities

• Own, drive and manage the renewal process for assigned customers in collaboration with the broader account team.
• Actively engage with key decision-makers within customer organisations to identify customer roadblocks and ensure on-time commitments.
• Maintain and report an accurate 90-day rolling forecast of renewals.
• Identify customer goals and negotiate/execute renewal contracts that align with those goals.
• Identify upsell/cross-sell opportunities to maximise customer growth while protecting and enhancing the relationship.
• Communicate risk clearly and lead resolution strategies, escalating when appropriate.
• Proactively identify areas of process improvement and efficiency.

Skills & Experience Required

• University degree (or equivalent work experience)
• 2-4 years of experience in Renewals, Customer Service or Sales in a fast‑paced environment (preferably technology)
• Strong work ethic, ability to work collaboratively.
• Proactive approach, strong attention to organisation, time management and detail-oriented capabilities.
• Skills in discovery, negotiation and closing that allow for value‑based contract negotiations at all levels.
• Excellent oral and written communication in English.
• Team‑player with positive attitude and proven ability to build strong relationships inside and outside the company.
• Experience using CRM (especially Salesforce) and Microsoft Office Suite (Outlook, Teams, Excel)
• Ability to quickly adapt to changes in a dynamic environment.

Additional Notes / Context

• The role emphasises renewals for maintenance contracts (i.e., ongoing service/licence renewals) rather than purely new sales.
• There's an expectation of proactive sales mindset (upsell/cross‑sell) in addition to renewal retention.
• The customer base spans Europe region, which suggests familiarity with Europe markets.
• Using accurate forecasting (90‑day rolling renewal pipeline) is key—so strong data & pipeline management skills are valued.
• The role is remote and likely requires flexibility for time zones across Europe.