Receptionist

Mövenpick Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Front Desk Receptionist to provide exceptional customer service and handle check-in/check-out processes. Candidates must have a Diploma in Hotel Management and experience in a hotel front desk environment. Fluency in English is essential, with additional languages being a plus. The role involves upselling hotel services, coordinating with various departments, and ensuring guests have a memorable stay. A vibrant personality and a positive attitude are key for this fast-paced position.

Qualifications

• Previous experience as a Front Desk Receptionist in a hotel.
• Ability to handle guest complaints effectively.
• Familiarity with hotel policies and emergency procedures.

Responsibilities

• Provide personalized and courteous service to guests.
• Oversee day-to-day operations of the front desk.
• Handle guest check-in and check-out smoothly.
• Coordinate with housekeeping and other departments.

Skills

Fluency in English

Teamwork

Upselling techniques

Vibrant personality

Professional presentation

Education

Diploma in Hotel Management

Tools

Opera

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself; they all share a common ambition: to keep innovating and challenging the status‑quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Life in Movenpick

The Place to Savour Life – we believe true hospitality is about turning small gestures into heartwarming moments. We enable our guests to savour the flavour of life, balancing small indulgence with what’s good for them – and good for the world.

Job Description

The Role

• Under the guidance and supervision of the Front Desk Manager and/or the Night Manager, and within the limits of the established Accor & OSM (Operational Standards Manual), provide efficient, personalised, courteous and punctual service and practice up‑selling techniques. Work with a team spirit to ensure each guest leaves fully satisfied and with the wish to return.
• Be thoroughly familiar with all Accor corporate and local Operational Standards and ensure they are followed. Assist in achieving the objectives as outlined below.

Key Deliverables And Responsibilities

Planning & Organising

• Review and update Logbook.
• Check equipment.
• Maintain a smart, well‑groomed, friendly and cheerful disposition at all times.
• Oversee day‑to‑day operations.
• Report regularly on happenings to Supervisors or Night Manager (if on shift).
• Monitor employee performance / Coaching.
• Follow Fire and First Aid Procedures.
• Handle guest complaints and report to manager.
• Implement and coordinate the Front Office OSM.
• Perform as per OSM Standards and in line with the Company’s Values and Core Behaviour.
• Stay fully aware of the Talk of the Walk for the day.
• Attend training classes as per schedule.
• Show fullest cooperation and respect within the team and other departments.
• Ensure panic reports are printed during the shift at least twice.

Operations

• Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
• Register and process check‑in for all arrivals.
• Update and check guest information into the computer after a complete check‑in.
• Accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon guests’ departure.
• Handle walk‑in counter reservation at all times and process call‑in reservation when room reservations section is closed.
• Provide friendly, smooth, courteous service to guests and respond promptly to all requests and inquiries at all times.
• Resolve guest complaints/requests and liaise with the department concerned to ensure immediate follow‑up; report to supervisors.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey messages to guests.
• Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
• Check the paymaster and assist Supervisors to have no paymaster pending.
• Review log book, verify outstanding and follow up pending, identify any special assignment for the day.
• Check hotel situation, occupancy, functions, groups, MIPs/VIPs & RIPs.
• File daily reception report and documents systematically.
• Print panic report at least twice a shift.
• Attend briefings; take notes and action with appreciated follow‑up.
• Focus on guests, maintain eye contact and ensure all guests at the desk are acknowledged.
• At end of shift or day, communicate all information the next shift must know for smooth operations.
• Coordinate information with Front Office, Housekeeping, F&B and especially with GM regarding MIPs and VIPs.
• Familiar with all relevant company documentation and the Operational Standards Manual for field of responsibility.
• Drive upselling.
• Carry out any other reasonable task as requested.

Generic Aspects On Hygiene / Personal Safety / Environment / Confidentiality

• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Be familiar with hotel policies, physical layout and emergency procedures (fire, medical, bomb threat, blackout, evacuation).
• Adhere to safety regulations and ensure safety of people and property.
• Respect and uphold the hotel's 'Environment Charter' of Sustainability.
• Strictly follow the Heartists Handbook rules & regulations on Fire, Hygiene, Health and Safety.
• Safeguard confidential records and information; do not disclose financial or other confidential details.

Qualifications

• Diploma in Hotel Management.

Additional Information

• Vibrant personality, professional and always presentable.
• A positive ‘can do’ attitude and ability to work within a team environment.
• Must have worked as a Front Desk Receptionist in a hotel.
• Flency in English; additional languages a plus (Arabic, Chinese, German, French).
• Well‑versed in Opera.