Quality & Guest Experience Leader

St. Regis; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A prestigious hotel chain in Abu Dhabi is looking for a professional to oversee quality assurance and enhance guest satisfaction. Responsibilities include coaching managers, managing quality tools, and implementing feedback solutions. The role requires a degree in business management or a related field, along with experience in guest services or management operations. The position aims to improve continuous improvement processes and implement effective guest experience strategies. Candidates must demonstrate strong leadership and communication skills.

Qualifications

• 4 years experience in guest services, front desk, housekeeping, or sales.
• 2 years experience in management operations or related professional area.

Responsibilities

• Communicate Total Quality Management through advising and training.
• Coach managers on leadership styles and quality assurance.
• Respond to guest problems and complaints efficiently.

Skills

Problem solving

Leadership

Coaching

Communication

Education

2-year degree in Business Administration or related major

4-year bachelor's degree in Business Administration or related major

Job description

A prestigious hotel chain in Abu Dhabi is looking for a professional to oversee quality assurance and enhance guest satisfaction. Responsibilities include coaching managers, managing quality tools, and implementing feedback solutions. The role requires a degree in business management or a related field, along with experience in guest services or management operations. The position aims to improve continuous improvement processes and implement effective guest experience strategies. Candidates must demonstrate strong leadership and communication skills.