Quality Coordinator

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is looking for dedicated staff to provide exceptional guest service and maintain professional standards. You will assist guests with inquiries, maintain confidentiality, and collaborate with your team to enhance operational efficiency. Ideal candidates should be organized and possess strong communication skills. Opportunities exist for growth in a diverse work environment.

Qualifications

• Ability to prepare and review written documents accurately.
• Effective communication skills with guests and team members.
• Strong organizational skills to handle multiple tasks efficiently.

Responsibilities

• Follow company policies and maintain a professional appearance.
• Address guests' service needs and provide assistance.
• Develop positive working relationships with team members.

Job description

Overview

• Transmit information or documents using a computer.
• Prepare and review written documents (e.g. daily logs business letters memoranda reports) including proofreading and editing written information to ensure accuracy and completeness.
• Exchange information with other employees using electronic devices (e.g. pagers and two-way radios email).
• Enter and retrieve information contained in computer databases using a keyboard mouse or trackball to update records files reservations and answer inquiries from guests.
• Operate standard office equipment other than computers.

Responsibilities

• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities and thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

At Marriott International we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.

Required Experience

• IC