Program Manager, UAE National, Delivery Experience

Amazon; Dubai; On-site; USD 70,000 - 120,000; Full time

Job summary

A leading company in e-commerce is seeking a Program Manager to drive delivery experience initiatives in the MENA region. The right candidate will lead program ownership, manage execution, and ensure a customer-focused approach to enhance operational excellence. This role offers a dynamic challenge for an analytical and strategic leader.

Qualifications

• 2 years of program or project management experience.
• Ability to gather requirements and write clear documentation.

Responsibilities

• Drive the vision for DEX improvements in MENA.
• Manage execution and ensure timely launches of initiatives.

Skills

Program management

Data analysis

Cross-functional collaboration

Lean principles

DMAIC methodology

Tools

MS Access

SQL

Job description

Are you customer obsessed, flexible, smart, and analytical? Are you strategic yet execution-focused, hungry, and passionate about e-commerce? Are you an experienced and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you.

About the Role

The Delivery Experience team is looking for a Program Manager to drive DEX-related initiatives within the MENA region. This role involves program ownership and business strategy to ensure customers in the region have the best delivery experience when they order from Amazon. The role encompasses the following dimensions: business strategy, program value assurance, and operational excellence.

Ideal Candidate

The right candidate will be able to assess what is most important for customers and our business and lead change. Responsibilities include driving the vision for DEX improvements in MENA, managing execution once the vision has been aligned across all stakeholder groups, and ensuring timely launches of initiatives. Successful candidates will have a history of deriving insights from data and influencing cross-functional stakeholders. They should excel at teamwork and collaboration to reach consensus.

Minimum Requirements

• 2 years of program or project management experience
• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement documents

Additional Information

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