Patient Experience Concierge

GluCare; Dubai; On-site; AED 100,000 - 120,000; Full time

Job summary

A healthcare service provider in Dubai is seeking a Patient Affairs Specialist to manage front desk operations and enhance patient interactions. The role involves coordinating appointments, assisting with inquiries, and ensuring a welcoming environment for patients. The ideal candidate has a background in customer service, especially in healthcare, and possesses excellent organizational and communication skills. Fluency in English and Arabic is essential for this position.

Qualifications

• Bachelor's degree in a related field is preferred.
• Experience in frontdesk, patient affairs or customer service role.
• Strong organizational and multitasking abilities.

Responsibilities

• Welcome and assist patients at the front desk.
• Coordinate patient appointments and manage scheduling.
• Serve as the primary contact for patient inquiries.

Skills

Excellent communication skills

Customer service background

Organizational skills

Fluency in English

Fluency in Arabic

Education

Bachelor's degree in Healthcare Administration

Bachelor's degree in Business

Bachelor's degree in Hospitality

Tools

Electronic medical records (EMR) systems

CRM software

Appointment scheduling tools

Job description

A healthcare service provider in Dubai is seeking a Patient Affairs Specialist to manage front desk operations and enhance patient interactions. The role involves coordinating appointments, assisting with inquiries, and ensuring a welcoming environment for patients. The ideal candidate has a background in customer service, especially in healthcare, and possesses excellent organizational and communication skills. Fluency in English and Arabic is essential for this position.