Passenger Service Agent

Skyports Limited; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A pioneering company in air mobility seeks a customer service professional to provide frontline passenger support at their vertiport operations in Dubai. Ideal candidates will have a background in aviation or hospitality, strong attention to detail, and multilingual skills. Join us at a transformative time in transportation, where you will have opportunities for professional development and innovation.

Benefits

Medical Coverage

Employment Visa

Professional development opportunities

Qualifications

• Experience in aviation, hospitality, or transportation is preferred.
• Good command of spoken and written English.
• Valid security clearance or ability to obtain required.

Responsibilities

• Provide frontline passenger support and assistance.
• Conduct passenger validation and verification.
• Process flight check-in procedures.

Skills

Attention to detail

Customer Service

Multilingual abilities

Communication skills

Job description

Overview

Location: UAE
Department: Operations
Type: Full Time – Shift Work

About Skyports

Founded in 2018, Skyports is at the forefront of the Advanced Air Mobility revolution, developing and operating cutting-edge infrastructure for electric air taxis and leveraging drone technology to transform business operations across industries.

Our business is split into two key areas:

• Skyports Infrastructure plays a vital role in the Urban Air Mobility ecosystem, designing, building, owning, and operating vertiports that enable eVTOL operators to take off and land in cities around the world.
• Skyports Drone Services uses drones to streamline logistics, capture data, and enhance operational efficiency, with a focus on rural deliveries, surveying, surveillance, and maritime services.

With our presence in this dynamic, high-growth industry, there has never been a more exciting time to be part of our mission to reshape the future of air mobility.

The Role

Provide frontline passenger support in line with Skyports terminal experience for our air operator partners. This customer-facing role ensures smooth passenger experiences from check-in through boarding.

Key Responsibilities

• Customer Service: Provide frontline passenger support and assistance
• Conduct passenger validation and verification
• Handle passenger enquiries and requests professionally
• Check-in Operations: Process flight check-in procedures
• Collect and verify baggage and passenger weights
• Confirm passenger compliance with prohibited items policy
• Documentation: Maintain accurate passenger records
• Process passenger documentation and requirements
• Coordinate with other vertiport staff as required

About You

• Experience in aviation (preferred), hospitality, or transportation
• Strong attention to detail
• Multilingual abilities advantageous (Arabic Preferred)
• Good command of spoken and written English
• Computer proficiency
• Professional appearance and communication skills
• Valid security clearance (or ability to obtain)

What We Offer

• Medical Coverage
• Employment Visa
• Opportunity to work in an innovative and growing industry
• A collaborative and dynamic work environment with ample opportunities for professional development

How to Apply

If you’re passionate about Vertiports Operations and keen to be part of a pioneering company that is changing the future of transportation, we would love to hear from you. Please submit your CV and a cover letter outlining your experience and why you’re a great fit for this role.

Skyports is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.