Partner Service & Performance Analyst

Visa; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading payments technology company is seeking an experienced professional for a full-time role in Network Partner Service & Performance Management. This hybrid position involves managing relationships with network partners, analyzing service performance, and preparing reports, among other responsibilities. Candidates should have strong analytical skills, excellent communication abilities, and experience in vendor or service management within financial services. The role requires adaptability and problem-solving skills, ensuring operational improvements and seamless partner transitions.

Qualifications

• Experience in Vendor Management or Service Management within financial services.
• Proficiency in handling large data sets in Excel or BI tools.
• Ability to analyze service performance and improve client experience.

Responsibilities

• Manage Network Partner case queue and prioritize urgent cases.
• Support Partner Service Managers in investigations.
• Prepare monthly Network Partner report for board meetings.
• Identify opportunities for process change and enhancements.

Skills

Vendor Management

Service Management

Analytical skills

Communication

Problem-solving

Education

Degree in relevant field

Tools

Excel

Business intelligence tools

Job description

A leading payments technology company is seeking an experienced professional for a full-time role in Network Partner Service & Performance Management. This hybrid position involves managing relationships with network partners, analyzing service performance, and preparing reports, among other responsibilities. Candidates should have strong analytical skills, excellent communication abilities, and experience in vendor or service management within financial services. The role requires adaptability and problem-solving skills, ensuring operational improvements and seamless partner transitions.