Order-Taker Room Service (Emiratis Only) - Conrad Abu Dhabi Etihad Towers Hotel

Hilton; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company in Abu Dhabi is seeking an experienced Order-Taker to excel in room service operations. This role requires excellent communication skills, a positive attitude, and the ability to work well under pressure. Responsibilities include taking guest orders, answering calls, and ensuring compliance with brand standards. Previous experience in hospitality is preferred. Join a team dedicated to delivering exceptional guest experiences.

Qualifications

• Previous experience in a similar role.
• Previous experience within the hospitality industry is advantageous.
• Good knowledge of room service menus and promotions.

Responsibilities

• Ensure compliance with brand standards.
• Answer all telephone calls and prioritize them.
• Directly involved in the order taking and order placing process.
• Communicate with the kitchen regarding menu questions and product availability.

Skills

Negotiation and influencing skills

Positive attitude

Excellent communication skills

Ability to work under pressure

Good grooming standards

Job description

What are we looking for

An Order-Taker serving Conrad Abu Dhabi Etihad Towers is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous experience in a similar role
• Negotiation and influencing skills
• Positive attitude
• Excellent communication skills
• Ability to work under pressure
• Good grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience within the hospitality industry
• Previous experience in room service

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

An Order-Taker is responsible for servicing room service operations to deliver an excellent Guest and Team Member experience while optimising sales and controlling costs.

What will I be doing

Specifically you will be responsible for performing the following tasks to the highest standards:

• Ensure compliance of brand standards
• Responsible for answering all telephone calls and prioritizing said calls
• Should have very good telephone etiquettes
• Directly involved in the order taking and order placing process while dealing with guest requests and orders courteously efficiently and promptly
• Should have good knowledge of room service menus and ongoing promotions in other F&B outlets
• Be knowledgeable of all services facilities and products offered by the hotel
• Communicate with the kitchen regarding menu questions the length of wait recook orders and product availability
• Ensure proper appearance and grooming while on duty