Order Orchestration Lead – Africa (French-Speaking)

Emerson; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading engineering firm in Dubai seeks a Customer Order Execution Analyst to manage all aspects of customer orders, ensuring timely and accurate delivery. The role involves coordinating with various internal teams to resolve issues and meet customer expectations. Ideal candidates will have a Bachelor’s degree and 3-5 years of relevant experience, particularly in French-speaking markets. The company offers an inclusive culture with a focus on employee wellbeing and development, providing comprehensive benefits and flexible time-off plans.

Benefits

Medical insurance plans

Employee Assistance Program

Tuition reimbursement

Flexible time-off plans

Qualifications

• 3-5 years of experience in order management, supply chain, or customer operations.
• Experience managing operations for French-speaking African countries is a strong advantage.
• Proficient in data analytics tools to interpret operational metrics and propose actions.

Responsibilities

• Manage the end-to-end process of customer orders to ensure timely and accurate delivery.
• Act as the primary point of contact for customers within order management.
• Monitor and drive booking accuracy and address bottlenecks in the order lifecycle.
• Collaborate closely with Finance to resolve credit-related issues preventing order processing.
• Lead issue management with full ownership across internal teams and maintain customer trust.

Skills

Customer focus

Problem-solving

Attention to detail

Strong communication

Education

Bachelor’s degree

Tools

Excel

ERP systems (e.g. Oracle)

CRM tools

Job description

A leading engineering firm in Dubai seeks a Customer Order Execution Analyst to manage all aspects of customer orders, ensuring timely and accurate delivery. The role involves coordinating with various internal teams to resolve issues and meet customer expectations. Ideal candidates will have a Bachelor’s degree and 3-5 years of relevant experience, particularly in French-speaking markets. The company offers an inclusive culture with a focus on employee wellbeing and development, providing comprehensive benefits and flexible time-off plans.