Ops Excellence Lead — Luxury Hospitality

Minor International; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality brand in the United Arab Emirates is seeking an Operational Excellence Manager to assist in enhancing customer service metrics and achieving operational excellence objectives. The ideal candidate will have a graduate degree in Hotel Management and at least 3 years of experience in a similar role. Strong interpersonal, communication, and organizational skills are essential. The role requires someone who can navigate a fast-paced environment and pay attention to detail, contributing to the hotel's performance objectives.

Qualifications

• Minimum 3 years experience in Operational Excellence Management role – service industry sector.
• Preferred certifications include Regionally Recognised Excellence Award Assessor, ISO 9001:2000 Lead Auditor, Six Sigma Green or Black Belt.
• Must be receptive to a fast-paced and changing environment.

Responsibilities

• Assist hotel management in achieving quality and operational excellence objectives.
• Review, analyze, implement and improve customer service metrics.
• Ensure brand standard compliance, emotional audits, guest satisfaction data, and online reputation management.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Multi-cultural exposure

Education

Graduate degree in Hotel Management or related field

Job description

A luxury hospitality brand in the United Arab Emirates is seeking an Operational Excellence Manager to assist in enhancing customer service metrics and achieving operational excellence objectives. The ideal candidate will have a graduate degree in Hotel Management and at least 3 years of experience in a similar role. Strong interpersonal, communication, and organizational skills are essential. The role requires someone who can navigate a fast-paced environment and pay attention to detail, contributing to the hotel's performance objectives.