Operations Manager

Bespoke Residences & Holiday Homes; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premium holiday rental company in Dubai is seeking an experienced Operations Manager to oversee daily activities, ensuring top-quality guest experiences across all properties. The ideal candidate will have strong leadership skills, a hands-on approach, and experience managing multi-site operations, including housekeeping and maintenance. This role is key to maintaining high service standards and compliance with local tourism regulations.

Qualifications

• Proven experience in managing operations in the hospitality industry.
• Strong leadership and interpersonal skills.
• Ability to manage multi-site teams effectively.

Responsibilities

• Oversee daily operations across multiple holiday homes.
• Ensure properties meet high cleanliness and safety standards.
• Resolve guest service issues to maintain satisfaction.

Skills

Leadership

Operational efficiency

Guest relations

Compliance with tourism regulations

Job description

Overview

The Operations Manager is responsible for overseeing the day-to-day operations of Bespoke Residences and Holiday Homes in Dubai, ensuring seamless guest experiences, high service standards, and operational efficiency across all properties. This role requires strong leadership, a hands-on approach, and the ability to manage multi-site teams, property readiness, housekeeping, maintenance, guest relations, and compliance with DTCM regulations. The Operations Manager will drive continuous improvement, enhance profitability, and uphold brand standards in every aspect of the guest journey.

Key Responsibilities

• Lead and supervise daily operations across multiple holiday home units.
• Ensure all properties meet cleanliness, safety, and quality standards before guest check-in.
• Oversee guest relations and resolve service issues to maintain high satisfaction.
• Coordinate with housekeeping, maintenance, and third-party vendors to ensure timely service delivery.
• Monitor inventory, linen, supplies, and maintenance logs.
• Ensure compliance with local tourism and licensing regulations (e.g., DTCM).
• Implement SOPs and operational strategies to optimize efficiency and cost control.
• Train, supervise, and motivate operations staff.
• Collaborate with the Sales, Reservations, and Finance teams to ensure cohesive workflow and revenue goals are met.
• Conduct regular inspections, audits, and performance reviews.