Operations Associate, Dubai

BitGo, Inc.; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A leading digital asset solutions provider in Dubai is seeking an Operations Specialist. This onsite role involves managing high-volume, complex operational activities, with responsibilities including KYC processes, transaction processing, and internal client support. Ideal candidates will excel in communication, attention to detail, and problem-solving, and enjoy working in a fast-paced environment. The company offers competitive salary, health insurance, and a dynamic team culture.

Benefits

Competitive base salary

100% company paid health insurance for employee and dependents

Fully sponsored work visas

Paid parental leave

Paid vacation

Paid lunches and snacks

Qualifications

• Experience in KYC and customer due diligence.
• Ability to prioritize tasks and meet deadlines.
• A team player with strong judgment and decision-making skills.

Responsibilities

• Provide operational support for banking transaction customer support.
• Oversee the complete flow of daily transaction processing.
• Serve as a proactive problem-solver for account issues.

Skills

Highly effective verbal and written communication

Attention to detail

Organization skills

Analytical skills

Problem-solving skills

Job description

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visitwww.bitgo.com.

This is an onsite role for an Operations Specialist in our Dubai office. This role will be part of a team working shifts that will provide operational coverage for BitGo Trust Company. This individual will be responsible for performing high volume, complex, confidential trust operational activities, in accordance with company policies and procedures. The essential duties and responsibilities include, but are not limited to:

Responsibilities

• Administration and operational support of all accounts under administration
• Experience in KYC and customer due diligence, including verifying identities, collecting and reviewing documents, and assessing risks for Institutional Clients
• Middle office operations for trade settlements, ensuring the timely and accurate confirmation, matching, and lifecycle management of trades
• Oversee the complete flow of daily transaction processing, from initial data input to finalization and reconciliation
• Perform system testing, identify discrepancies in data, and assist in implementing system enhancements
• Provide operational support for banking transaction customer support
• Provide timely and accurate responses to both internal and external requests for information
• Serve as a proactive problem-solver by troubleshooting account questions/issues in support of Operations
• Exemplify a willingness to take on other responsibilities as needed by our Management Team

Requirements

• Highly effective verbal and written communication
• Attention to detail and a commitment to constant improvement
• Highly organized with work tools like emails, spreadsheets, and databases
• Extremely high sense of urgency when servicing external and internal clients
• Analytical skills, positive attitude, active listening and problem‑solving skills
• Ability to prioritize tasks, multi‑task, and meet deadlines
• A team player with strong judgment and decision-making skills

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

• Competitive base salary, bonus and stock options
• 100% company paid health insurance for employee and dependents
• Fully sponsored work visas
• Paid parental leave, Paid vacation
• Paid lunches and snacks
• Great colleagues and inspiring startup environment
• *Benefits may vary based on location

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.