Officer - Key Accounts

DMCC; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading Free Zone entity in Dubai seeks a Client Relationship Manager responsible for managing approximately 200 key accounts and ensuring high service delivery. The role requires strong communication skills and a degree in a related field. The successful candidate will enjoy a diverse workforce and market-competitive salary with various benefits, including housing and transportation allowances, pension scheme, and generous leave policies.

Benefits

Market-competitive base salary

Housing allowance

Transportation allowance

Discretionary bonus schemes

Generous annual leave

Medical and life insurance cover

Qualifications

• 1-3 years experience in Client Relationship Management with strong communication skills.
• Previous client-facing experience and strong people skills.
• High level of computer literacy and PowerPoint skills.

Responsibilities

• Manage approximately 200 platinum key accounts ensuring service delivery.
• Maintain constant communication with key account holders for support.
• Coordinate with internal departments to meet member needs.

Skills

Client Relationship Management

Communication Skills (Listening, Verbal, Written)

Strong people skills

High level of computer literacy

PowerPoint skills

Languages Skills: Excellent English

Education

Degree in management or related field

Job description

About DMCC

DMCC is a government entity established in 2002 to enhance commodity trade flows through Dubai. We position Dubai as the preferred destination for global commodities trade and DMCC as the world’s No.1 Free Zone.

Company Profile

DMCC is a center of global trade. Headquartered in Dubai, DMCC is the world’s most interconnected Free Zone, home to over 25,000 member companies and the leading trade and enterprise hub for commodities. DMCC provides everything its dynamic community needs to live, work, and thrive, including property developments and high-performance business services. Made for Trade, DMCC supports Dubai’s position as a global trade hub today and into the future.

Role Summary

Responsible for providing ongoing management of approximately 200 platinum key accounts, ensuring a consistent high level of service delivery by addressing their requests and concerns and providing advice and information on all Free Zone service offerings.

Key Responsibilities

• Maintains constant communications with key account holders, taking responsibility for account management, support and maintenance, and ensuring issues are efficiently and quickly resolved.
• Coordinates with members of the call centre team to ensure efficient follow up with potential key clients.
• Nurtures key account members with DMCC service offerings and identifies opportunities to cross-sell products and services as well as additional new company setups.
• Consistently strives to exceed member expectations and finds innovative ways to meet member needs; coordinates with internal departments to ensure the desired service levels are delivered to key account members.
• Addresses all key account holder questions and concerns, providing timely and error-free services and aiming for complete satisfaction on all accounts.
• Communicates information on existing and new Free Zone products and services, leveraging opportunities for business expansion supported by the Business Development function.
• Plans and coordinates sessions to obtain key account member feedback and understand their needs on a continuous basis.
• Updates client information in the system to ensure efficient client tracking at all stages of registration and licensing.
• Communicates collected feedback from key client holders to the Manager – Key Accounts to support service improvement initiatives.
• Maintains clear and constant communication with the Operations team to ensure delivery of quality service to key account holders.
• Conducts root cause analysis on service issues and interactions and shares findings with the Team Leader for consolidation and action.

Qualifications

• Degree in management or related field.
• 1-3 years experience in Client Relationship Management with strong communication skills.
• Previous client-facing experience and strong people skills.
• High level of computer literacy and PowerPoint skills.
• Communication Skills (Listening, Verbal, Written).
• Languages Skills: Excellent English; additional languages (Arabic/other) are a plus.

The successful candidate will enjoy the following

• Working at the world’s best Free Zone with highly motivated colleagues.
• A very diverse workforce from all around the globe.
• Well-being initiatives throughout the year.
• Market-competitive base salary.
• Housing allowance.
• Transportation allowance.
• National Allowance.
• Annual flight allowance.
• Other family benefits.
• Pension Scheme.
• Discretionary bonus schemes.
• Generous annual leave.
• Medical and life insurance cover.
• Free covered parking.
• Retail discounts with over 450 outlets across JLT.