Officer- Customer Service (Emiratized Role)

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading bank in the UAE seeks an Officer - Customer Service to join its Al Ain team. The role involves achieving sales targets and providing exceptional customer support. Candidates should have strong communication skills in Arabic and English, and be customer-oriented, with a bachelor's degree preferred. Previous customer service experience is a plus. Emiratization requirement applies.

Qualifications

• 1-2 years of previous experience in customer service or a related field preferred.
• In-depth knowledge of UAE culture and business practices.
• Flexibility to work in shifts, including weekends and holidays if required.

Responsibilities

• Achieve sales targets.
• Serve as the primary point of contact for customer inquiries.
• Resolve customer issues in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with cross-functional teams to improve customer experience.

Skills

Strong verbal and written communication skills in both Arabic and English

Excellent problem-solving abilities

Customer-oriented mindset

Proficiency in customer service software and CRM systems

Strong time management and organizational skills

Education

Bachelor's degree preferred

Tools

CRM systems

Job description

Company Description

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.

Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.

Job Description

We are seeking a dedicated and customer-focused Officer- Customer Service (Emiratized Role) to join our team in Al Ain, United Arab Emirates. As a vital member of our customer service department, you will be responsible for sales, and providing exceptional support to our valued customers, ensuring their needs are met with professionalism and care.

Key responsibilities include:

• Achieve sales targets
• Serve as the primary point of contact for customer inquiries, concerns, and requests
• Respond to customer queries through various channels, including phone, email, and chat
• Resolve customer issues in a timely and efficient manner, escalating complex problems when necessary
• Maintain accurate records of customer interactions and transactions using CRM systems
• Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions
• Collaborate with cross-functional teams to improve customer experience and service quality
• Stay updated on company products, services, and policies to provide accurate information to customers
• Participate in ongoing training and development programs to enhance customer service skills
• Contribute to a positive team environment by supporting colleagues and sharing best practices

Qualifications

• Strong verbal and written communication skills in both Arabic and English
• Excellent problem-solving abilities and attention to detail
• Customer-oriented mindset with a passion for delivering exceptional service
• Proficiency in customer service software and CRM systems
• Previous experience in customer service or a related field (1-2 years preferred)
• Bachelor's degree preferred
• In-depth knowledge of UAE culture and business practices
• Ability to remain calm and professional in challenging situations
• Strong time management and organizational skills
• Flexibility to work in shifts, including weekends and holidays if required
• UAE national status (Emiratization requirement)