Night Concierge

FAIRMONT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A modern hospitality company in Dubai is seeking a Nighttime Ninja to manage resident requests and ensure a welcoming atmosphere. Ideal candidates are calm under pressure with excellent people skills and attention to detail. This role emphasizes teamwork and a positive environment, ensuring every guest experience is memorable.

Qualifications

• Must handle busy nights with grace and ease.
• Friendly and approachable, always ready to help.
• No request too small, no detail overlooked.
• Able to adapt to last-minute changes.
• Collaboration and communication are key.
• Safeguard resident information with care.

Responsibilities

• Handle resident requests and inquiries with professionalism.
• Know services and best late-night spots.
• Coordinate maintenance and amenity bookings.
• Tackle concerns in a calm manner.
• Work closely with security and staff.
• Keep lobby and reception organized and welcoming.
• Protect resident privacy.
• Spread warmth and positivity during interactions.

Skills

Calm under pressure

People skills

Detail-oriented

Adaptability

Team player

Confidentiality

Job description

Overview

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director. These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. Whatever your role, we\'re all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it\'s not a question of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion: Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

Responsibilities

• Nighttime Ninja: Handle resident requests, inquiries, and deliveries with speed, professionalism, and that signature Mama flair.
• Local Guru: Know our residences, facilities, services, and the best late-night spots—so every recommendation hits the mark.
• Smooth Operator: Coordinate maintenance, amenity bookings, and any special needs with precision and calm.
• Problem-Solver Extraordinaire: Calmly tackle concerns or tricky situations, escalating only when necessary.
• Collaboration Maestro: Work closely with security, housekeeping, and management to keep operations seamless and discreet.
• Space Keeper: Keep the lobby, reception, and concierge desk neat, organized, and welcoming—always Insta-ready.
• Confidentiality Hero: Safeguard resident information and privacy with absolute care.
• Mama Spirit Ambassador: Spread warmth, positivity, and calm vibes in every nighttime interaction.

Qualifications

• You stay calm under pressure: Busy night? You handle it with grace and ease.
• You’re a people person: Friendly, approachable, and always ready with a helping hand.
• Detail-obsessed: No request too small, no detail overlooked.
• Quick on your feet: Adaptable to last-minute changes or surprises.
• Team player: Collaboration and communication are your superpowers.
• Confidentiality is second nature: Resident info stays safe with you.

Additional Information

• Your little extras: You’re reliable and consistent: When you say you\'ll deliver, you always follow through.
• You’re a people person: Guests and teammates love your positive, approachable vibe.
• You build connections: You take time to know your guests, creating lasting impressions.
• You light up the room: Your energy lifts everyone around you, making work a joy.
• You’re all about the team: From supporting your colleagues to creating a family-like atmosphere, you make it happen.

If you’re ready to bring your energy, passion, and smile to Mama Shelter Dubai, we’d love to hear from you! Let’s make every meal a masterpiece and every shift unforgettable.