Multi-Property Assistant Sales Manager (Leisure) - The Abu Dhabi EDITION l Marriott Downtown Ab[...]

EDITION; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand is seeking an individual to join their team in Abu Dhabi. The role involves resolving guest requests and processing reservations while delivering high-quality customer service. Candidates should possess a high school diploma and have at least 2 years of relevant experience. Strong communication skills and the ability to work collaboratively are essential. The ideal candidate will thrive in a fast-paced environment, ensuring guest loyalty and satisfaction.

Qualifications

• At least 2 years of related work experience.
• Ability to process guest calls and requests efficiently.
• Maintain confidentiality of proprietary information.

Responsibilities

• Support Sales & Marketing operations.
• Process guest reservations, changes, and cancellations.
• Develop and maintain positive working relationships.

Skills

Sales techniques

Customer service

Clear communication

Team collaboration

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up‑selling. Determine and give complimentary gifts to guests as recognition of patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

EEO STATEMENT

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

ABOUT THE BRAND

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world‑class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

JOIN US

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.